We got this for our daughter she loved it but the wheel base was not packed well at all and was damaged during delivery. I contacted and they sent out a new wheel base immediately. I obviously wish it had been packed better in the first place BUT great customer service is invaluable so were happy. Word of advice, check there are no problems with the chair pieces before assembling it / we assembled it immediately thinking it would be easy to dismantle it is not so when the new base arrived it was a bit of a battle to remove the old one. The chair is a little lighter on the fur than we were hoping not patchy but thinner than the cushions we have and the color is a little more orangey than we thought but our daughter loves it.
Great Customer Service
We got this for our daughter she loved it but the wheel base was not packed well at all and was damaged during delivery. I contacted and they sent out a new wheel base immediately. I obviously wish it had been packed better in the first place BUT great customer service is invaluable so were happy. Word of advice, check there are no problems with the chair pieces before assembling it / we assembled it immediately thinking it would be easy to dismantle it is not so when the new base arrived it was a bit of a battle to remove the old one. The chair is a little lighter on the fur than we were hoping not patchy but thinner than the cushions we have and the color is a little more orangey than we thought but our daughter loves it.