I want to love this bed frame. I truly mean that. So let me explain my experience so far I ordered a king size bed frame and for starters the first box came nearly a week before the estimated delivery date. I am not moved into my apartment so I had to rush to my apt from 2 hours away because my neighbor had texted me that I had a huge box outside our door (we share a front door/stairs). I drag the box inside and open it up to find the side rails, center rails, and slats missing. I contacted the seller and was told the shipment would come in 2 packages. I was given the date for when the second package would arriveit arrives a day early. I get another text message from my neighbor, an elderly woman who survived lung cancer telling me I had another package and she managed to bring it inside to my front door!!! I was horrified and immediately left work early to rush to my apt to clear the box out of our shared space that leads into our apts. I open the box and find that it only contains the slats. At this point I am extremely fed up with what feels like unboxing mystery boxes when all I am trying to do is put my bed frame together. I contacted customer service today and was told a third box would arrive today. So here I am with a nearly completed bed frame and what do you knowone of the adjuster screws will not screw into the last support legTHE LAST ONE. As shown in the picture I have provided it will not screw in any further. So nearly 3 hours of setting this up and the last support leg is defective. There is also a slight defect on the side of the headboard. Everything else is fine. Instructions are clear. Bed frame is just like what you see in the pictures. I would not be able to tell you if the bed frame is sturdy because I am unable to put the last support leg on. Will give an updated review when the problem is sorted outuntil then it looks like my new mattress will be going on the floor as it seems my bed frame will not be completed for my move in date.
Unpredictable delivery, defective parts!
I want to love this bed frame. I truly mean that. So let me explain my experience so far I ordered a king size bed frame and for starters the first box came nearly a week before the estimated delivery date. I am not moved into my apartment so I had to rush to my apt from 2 hours away because my neighbor had texted me that I had a huge box outside our door (we share a front door/stairs). I drag the box inside and open it up to find the side rails, center rails, and slats missing. I contacted the seller and was told the shipment would come in 2 packages. I was given the date for when the second package would arriveit arrives a day early. I get another text message from my neighbor, an elderly woman who survived lung cancer telling me I had another package and she managed to bring it inside to my front door!!! I was horrified and immediately left work early to rush to my apt to clear the box out of our shared space that leads into our apts. I open the box and find that it only contains the slats. At this point I am extremely fed up with what feels like unboxing mystery boxes when all I am trying to do is put my bed frame together. I contacted customer service today and was told a third box would arrive today. So here I am with a nearly completed bed frame and what do you knowone of the adjuster screws will not screw into the last support legTHE LAST ONE. As shown in the picture I have provided it will not screw in any further. So nearly 3 hours of setting this up and the last support leg is defective. There is also a slight defect on the side of the headboard. Everything else is fine. Instructions are clear. Bed frame is just like what you see in the pictures. I would not be able to tell you if the bed frame is sturdy because I am unable to put the last support leg on. Will give an updated review when the problem is sorted outuntil then it looks like my new mattress will be going on the floor as it seems my bed frame will not be completed for my move in date.