Bad experience with shipping . . . but ABF made it right!
I am in-love with my Navy Aiden king size bed. It is solid, easy to install, and looks FABULOUS!
NOTE:
I was able to use my existing heavy-duty standard bed frame by uninstalling the wooden rails off from the side boards. My king mattress is currently sitting on box springs (two twin boxes). I dont like my bed sitting low.
To the folks at :
You have an excellent product, however, the shipping/logistics companies being used to deliver your furniture is lack-luster.
The first company to deliver my product was late. What is the purpose of having customers schedule a DELIVERY WINDOW, if the delivery company is not able to honor it? The freight delivery company (forgot their name) was running late, and eventually called me wanting to know if it was acceptable for them to be approximately two-hours late. Of course, my answer was no, because I had already been waiting all that time, and I had another pre-existing appointment to be at in two-hours. The delivery person eventually showed up approximately 25 minutes after calling me. I shouldve have known something was not right with my order, when the person who dropped off the boxes inside my living room immediately stated: The box is damaged but I opened it up and there is no damage, everything is ok, and he was in a hurry to get my signature on the order. I noticed what he was referring to was a hole in the box, that appeared to be done by a forklift, or so. The white foam lining that protects the furniture was a tad bid ripped, but from outside the box, the furniture (headboard portion) itself appeared to be okay.
I was HEART-BROKEN, and extremely upset when my husband, and I, finally took the headboard out from the box and noticed that the headboard was in-fact damaged; it was sunk-in the same area which had the forklift mark on the box. No rips or tears, simply sunk-in. You see, I had been eyeballing this bed for approximately six months. I am one of those people who has a hard time buying things for my own use. My children and family always come first, but this time was different, I decided to FINALLY splurge on myself. I have never had a headboard (or bedsit in my entire adult life) and Ive always longed for one. It was love at first sight when I came across the Aiden king size bed in navy, and so devastating to have received it in a damaged condition.
I was able to verbally speak to an representative, who was very kind and attentive. I simply cannot thank her enough for all of her assistance in scheduling the return of the damaged unit, and delivery of the replacement bed. Fast forward to approximately one week; I had a delivery window in which the bed was supposed to arrive on, when suddenly my security cameras go-off while I was at work. The second delivery company (ABF I believe), is at my house way too early. I had set the delivery window for the afternoon because I knew I would not be able to leave work early. I was LIVID, and called ABF to complain. The account manager said he would contact the driver and have him return in the afternoon, as it was already pre-scheduled for.
When I made it home, to my surprise, the boxes had been left outside my garage door, with a note to call the driver. I was so upset because it had rained the previous night, and the ground was still wet. The representative had advised me to inspect the delivery before the driver left my property, and since I didnt have the chance to do so, I believed that this delivery too would be damaged. I dragged the boxed inside the house and inspected them closely. NO DAMAGE :) What a relief! I went ahead and dialed the drivers cell phone number. Thankfully, the driver was very pleasant to deal with. He explained that the reason why he left the box outside my garage was because his next delivery was set to be out-of-state. He would have had to return the bed to ABFs hub, and return in a COUPLE OF DAYS with my delivery. He also explained that it was not annotated on his work order that there was a damaged order to pick up (damaged bed), however, he did proceed to take it with him. I really appreciated how he tried to think out of the box (I believe his name is Mike or Rick). Its people like him, and the customer rep that helped out that truly make a difference!
In summary, I recommend the bed, and would purchase again in a heart-beat. The delivery logistics needs to be tweaked out if ordering via . When you do receive your order: INSPECT WHAT YOU EXPECT!
Bad experience with shipping . . . but ABF made it right!
I am in-love with my Navy Aiden king size bed. It is solid, easy to install, and looks FABULOUS! NOTE: I was able to use my existing heavy-duty standard bed frame by uninstalling the wooden rails off from the side boards. My king mattress is currently sitting on box springs (two twin boxes). I dont like my bed sitting low. To the folks at : You have an excellent product, however, the shipping/logistics companies being used to deliver your furniture is lack-luster. The first company to deliver my product was late. What is the purpose of having customers schedule a DELIVERY WINDOW, if the delivery company is not able to honor it? The freight delivery company (forgot their name) was running late, and eventually called me wanting to know if it was acceptable for them to be approximately two-hours late. Of course, my answer was no, because I had already been waiting all that time, and I had another pre-existing appointment to be at in two-hours. The delivery person eventually showed up approximately 25 minutes after calling me. I shouldve have known something was not right with my order, when the person who dropped off the boxes inside my living room immediately stated: The box is damaged but I opened it up and there is no damage, everything is ok, and he was in a hurry to get my signature on the order. I noticed what he was referring to was a hole in the box, that appeared to be done by a forklift, or so. The white foam lining that protects the furniture was a tad bid ripped, but from outside the box, the furniture (headboard portion) itself appeared to be okay. I was HEART-BROKEN, and extremely upset when my husband, and I, finally took the headboard out from the box and noticed that the headboard was in-fact damaged; it was sunk-in the same area which had the forklift mark on the box. No rips or tears, simply sunk-in. You see, I had been eyeballing this bed for approximately six months. I am one of those people who has a hard time buying things for my own use. My children and family always come first, but this time was different, I decided to FINALLY splurge on myself. I have never had a headboard (or bedsit in my entire adult life) and Ive always longed for one. It was love at first sight when I came across the Aiden king size bed in navy, and so devastating to have received it in a damaged condition. I was able to verbally speak to an representative, who was very kind and attentive. I simply cannot thank her enough for all of her assistance in scheduling the return of the damaged unit, and delivery of the replacement bed. Fast forward to approximately one week; I had a delivery window in which the bed was supposed to arrive on, when suddenly my security cameras go-off while I was at work. The second delivery company (ABF I believe), is at my house way too early. I had set the delivery window for the afternoon because I knew I would not be able to leave work early. I was LIVID, and called ABF to complain. The account manager said he would contact the driver and have him return in the afternoon, as it was already pre-scheduled for. When I made it home, to my surprise, the boxes had been left outside my garage door, with a note to call the driver. I was so upset because it had rained the previous night, and the ground was still wet. The representative had advised me to inspect the delivery before the driver left my property, and since I didnt have the chance to do so, I believed that this delivery too would be damaged. I dragged the boxed inside the house and inspected them closely. NO DAMAGE :) What a relief! I went ahead and dialed the drivers cell phone number. Thankfully, the driver was very pleasant to deal with. He explained that the reason why he left the box outside my garage was because his next delivery was set to be out-of-state. He would have had to return the bed to ABFs hub, and return in a COUPLE OF DAYS with my delivery. He also explained that it was not annotated on his work order that there was a damaged order to pick up (damaged bed), however, he did proceed to take it with him. I really appreciated how he tried to think out of the box (I believe his name is Mike or Rick). Its people like him, and the customer rep that helped out that truly make a difference! In summary, I recommend the bed, and would purchase again in a heart-beat. The delivery logistics needs to be tweaked out if ordering via . When you do receive your order: INSPECT WHAT YOU EXPECT!