Full disclosure. I have never owned a trampoline before purchasing this one. We have now owned the trampoline for a year. It took some time to assemble it so prepare yourself to spend atleast a couple hours doing so. The trampoline seems fairly durable however just recently we had 2 poles holding up the net snap at the screws. We have reached out to the manufacturer 2 times now and have not received any response. We have also attempted to reach out to other trampoline parts companies to find these poles and we have not received any calls back or responses. We thought for sure or a trampoline parts company would have replacements however the replacement poles we have found are not similar to what we have. We are at a lose of what to do besides retro/fitting our own poles since my husband is fairly handy and has the tools to cut and drill metal. Other then that all seems to be good with the trampoline. However if I were to have known Id have such difficulties getting replacement parts I would have never ordered this trampoline.
Cannot Get Replacement Parts!
Full disclosure. I have never owned a trampoline before purchasing this one. We have now owned the trampoline for a year. It took some time to assemble it so prepare yourself to spend atleast a couple hours doing so. The trampoline seems fairly durable however just recently we had 2 poles holding up the net snap at the screws. We have reached out to the manufacturer 2 times now and have not received any response. We have also attempted to reach out to other trampoline parts companies to find these poles and we have not received any calls back or responses. We thought for sure or a trampoline parts company would have replacements however the replacement poles we have found are not similar to what we have. We are at a lose of what to do besides retro/fitting our own poles since my husband is fairly handy and has the tools to cut and drill metal. Other then that all seems to be good with the trampoline. However if I were to have known Id have such difficulties getting replacement parts I would have never ordered this trampoline.