I ordered this bed for my just turned 4 year old son. My husband and I put it tougher. Took about 2.5 hours. At the very end we figured out that we were missing a rung for the ladder. Our son slept on it anyway and we planned to contact the producer and have them send us a new rung per the directions for missing pieces found inside the box. No response for three days. We finally got an email that said they wanted pictures and it might not be covered because we bought it from a seller and not directly from them. We then contacted who sent us a whole new loft bed. Which I was super happy about. We get the rung out of the box and attempt to insert it into the holes left for the final rung of the ladder but wait, the holes are too small for the stair. I get to looking at all the pieces. Mind you, its the exact same bed all the new pieces are 1000 more sturdy than the original bed. I cant even wrap my mind around this. The bed took waaayyy to long to put together and had way too many pieces to disassemble and erect the new bed. Im just mystified why two of the exact same bed would have such a vastly different quality. The old bed had tons of dings etc bc of how poor the wood quality was compared to the new bed. The old bed will support myself and my son for story time without difficultly. Im also pretty small (115lb and my son is 40lbs). So Im not concerned with it falling down, its very sturdy just disappointed in the quality.
Comedic disaster
I ordered this bed for my just turned 4 year old son. My husband and I put it tougher. Took about 2.5 hours. At the very end we figured out that we were missing a rung for the ladder. Our son slept on it anyway and we planned to contact the producer and have them send us a new rung per the directions for missing pieces found inside the box. No response for three days. We finally got an email that said they wanted pictures and it might not be covered because we bought it from a seller and not directly from them. We then contacted who sent us a whole new loft bed. Which I was super happy about. We get the rung out of the box and attempt to insert it into the holes left for the final rung of the ladder but wait, the holes are too small for the stair. I get to looking at all the pieces. Mind you, its the exact same bed all the new pieces are 1000 more sturdy than the original bed. I cant even wrap my mind around this. The bed took waaayyy to long to put together and had way too many pieces to disassemble and erect the new bed. Im just mystified why two of the exact same bed would have such a vastly different quality. The old bed had tons of dings etc bc of how poor the wood quality was compared to the new bed. The old bed will support myself and my son for story time without difficultly. Im also pretty small (115lb and my son is 40lbs). So Im not concerned with it falling down, its very sturdy just disappointed in the quality.