I ordered 2 of these beds as gifts. 1 came without slats. I tried contacting customer service several times, but was sent on the phone automated merry/go/round. I was finally able to talk with someone, but was told they couldnt help me without a magic number from the box. So, I had to start over. Found the number on the box, called back, got on the merry/go/round, then the person told me I needed to complete a form and send pictures of the bed without the slats. I thanked them for their time and decided to make my own. The bed itself is somewhat flimsy. Good thing its low to the ground.
Poor customer service
I ordered 2 of these beds as gifts. 1 came without slats. I tried contacting customer service several times, but was sent on the phone automated merry/go/round. I was finally able to talk with someone, but was told they couldnt help me without a magic number from the box. So, I had to start over. Found the number on the box, called back, got on the merry/go/round, then the person told me I needed to complete a form and send pictures of the bed without the slats. I thanked them for their time and decided to make my own. The bed itself is somewhat flimsy. Good thing its low to the ground.