Youll Need A Day! Hope you dont need customer service either
Probably the worst set of directions Ive worked with. Pictures are poor, no instructions, some of the part numbers didnt match those in the pictures. Some steps are skipped, you have to keep going back to see if you got all of the parts right. Materials poorly labeled to match to steps. Left 2 phone messages and one email for customer service, nobody returned my call. Finally got someone the 3rd call. Didnt want to hear my problem, just wanted to know what part number i needed. Turns out, they labeled the part in the picture incorrectly and so i got the wrong part. Lastly, the guard rail, most important piece,was not threaded propertly to get the allen bolt in. Im going to have to put my own solution to work to firmly attach it. I put another bunk together 2 weeks ago from another manufacturer and it only took 3 hours. This was a 6 hour adventure. pick another bed. I would be returning
Youll Need A Day! Hope you dont need customer service either
Probably the worst set of directions Ive worked with. Pictures are poor, no instructions, some of the part numbers didnt match those in the pictures. Some steps are skipped, you have to keep going back to see if you got all of the parts right. Materials poorly labeled to match to steps. Left 2 phone messages and one email for customer service, nobody returned my call. Finally got someone the 3rd call. Didnt want to hear my problem, just wanted to know what part number i needed. Turns out, they labeled the part in the picture incorrectly and so i got the wrong part. Lastly, the guard rail, most important piece,was not threaded propertly to get the allen bolt in. Im going to have to put my own solution to work to firmly attach it. I put another bunk together 2 weeks ago from another manufacturer and it only took 3 hours. This was a 6 hour adventure. pick another bed. I would be returning