The chair is so nice; especially the base of the rocker and the aesthetic. My only complaint is that one of the arms caved in; sides first and then the top from my 220lb spouse pushing up from a sitting to stand position. I think the arms should be able to support such activity without risk of breaking so that was disappointing. The real 5 star point of this review is the customer service!!! Their service team was super quick to respond and was so helpful in resolving my concerns and issues. They even replaced the broken chair! This is how business should be done!
It's a good chair with flaws
The chair is so nice; especially the base of the rocker and the aesthetic. My only complaint is that one of the arms caved in; sides first and then the top from my 220lb spouse pushing up from a sitting to stand position. I think the arms should be able to support such activity without risk of breaking so that was disappointing. The real 5 star point of this review is the customer service!!! Their service team was super quick to respond and was so helpful in resolving my concerns and issues. They even replaced the broken chair! This is how business should be done!