Nice bed but poor quality control and customer service
Overall this is a nice bed, however I am pretty disappointed with the customer service and quality. One of the slats supporting the mattress broke as it had a big rotten eye on it. I emailed the customer service asking for the replacement part, but they wrote back asking for my receipt?? They should be happy that I am not filing a lawsuit and calling them instead; this is childrens bed and when anyone suggests theres a safety defect, their first response shouldnt be wheres your receipt? Obviously Im not dealing with the most intelligent group of people here, so I decided to go out and get a plywood board under the mattress instead. Im deeply disappointed that I had to resort to that, but Im not taking any chances with my childrens safety.
Nice bed but poor quality control and customer service
Overall this is a nice bed, however I am pretty disappointed with the customer service and quality. One of the slats supporting the mattress broke as it had a big rotten eye on it. I emailed the customer service asking for the replacement part, but they wrote back asking for my receipt?? They should be happy that I am not filing a lawsuit and calling them instead; this is childrens bed and when anyone suggests theres a safety defect, their first response shouldnt be wheres your receipt? Obviously Im not dealing with the most intelligent group of people here, so I decided to go out and get a plywood board under the mattress instead. Im deeply disappointed that I had to resort to that, but Im not taking any chances with my childrens safety.