A pain to get one that was not defective, had to return twice. Third chair is finally good quality.
Was really excited to receive this chair, as many of the reviews were very positive, however, once I got the chair I was disappointed. The around the armrests was ill/fitting and had wrinkles from the bunching up, as if there werent enough padding underneath. It did not resemble product images, or even other customer images, so I decided to return and exchange for a new chair.
The next chair looked much better at the armrests, but I found two spots on the chair where the seams had come apart, exposing the padding underneath (see photos). I am now returning the second chair because of this.
Im sad that it seems both were defective in some way, from an otherwise sleek and comfortable chair. I would have been 100 happy with this product and the easy set/up had it not been the case that I happened to receive TWO defective chairs. Trying to decide whether to try for a third, or just cut my losses and expect poor construction from this company.
UPDATE
After contacting customer service, I was able to get a third chair, that thankfully was in good condition. Changing my rating to 4 stars because of the helpful staff at ensuring I would not get another defective item and the quality of the chair I received. Third time was the charm! Chair looks great and is very comfortable. Would recommend as long as it is in good shape.
A pain to get one that was not defective, had to return twice. Third chair is finally good quality.
Was really excited to receive this chair, as many of the reviews were very positive, however, once I got the chair I was disappointed. The around the armrests was ill/fitting and had wrinkles from the bunching up, as if there werent enough padding underneath. It did not resemble product images, or even other customer images, so I decided to return and exchange for a new chair. The next chair looked much better at the armrests, but I found two spots on the chair where the seams had come apart, exposing the padding underneath (see photos). I am now returning the second chair because of this. Im sad that it seems both were defective in some way, from an otherwise sleek and comfortable chair. I would have been 100 happy with this product and the easy set/up had it not been the case that I happened to receive TWO defective chairs. Trying to decide whether to try for a third, or just cut my losses and expect poor construction from this company. UPDATE After contacting customer service, I was able to get a third chair, that thankfully was in good condition. Changing my rating to 4 stars because of the helpful staff at ensuring I would not get another defective item and the quality of the chair I received. Third time was the charm! Chair looks great and is very comfortable. Would recommend as long as it is in good shape.