Item arrived defective due to the desktop bottom screw mounts being incorrectly aligned. These mounts need to be evenly spaced from their respective edges due to the nature of the frame. However, after getting into contact with customer service at through email, they offered to ship me a new desk, refund me fully, or keep the item with a nice discount. I was able to correct the defective desktop mounts by drilling my own screws into the desktop through the holes in the frame.
Things happen, and I appreciate the customer service for timely responding to my issue.
Item Defective but Great Customer Service
Item arrived defective due to the desktop bottom screw mounts being incorrectly aligned. These mounts need to be evenly spaced from their respective edges due to the nature of the frame. However, after getting into contact with customer service at through email, they offered to ship me a new desk, refund me fully, or keep the item with a nice discount. I was able to correct the defective desktop mounts by drilling my own screws into the desktop through the holes in the frame. Things happen, and I appreciate the customer service for timely responding to my issue.