Less than a day after my review posted, I was contacted by regarding the issue of the gas strut weakening. They immediately offered to send replacements (I already have tracking), as well as issuing some credit for the inconvenience. I am upgrading from 1 star to 4 stars for their wonderful customer service. We will be able to continue to use these for longer than I thought, since we were planning on having to buy some new ones once we returned from a brief summer vacation. Thank you to for reading these reviews, and for reaching out to correct this concern for us!
Original Review
These barstools started out fine for us. We bought them in late June of 2021. They looked great, and were fairly comfortable. I expected some low back support, but the back rest is so far back that it doesn't give any back support. That was fine, as we tend to lean forward onto our island counter top anyway.
The issues started happening about three months in. These chairs state they can hold up to 265 pounds, but the gas strut on my husband's chair started weakening. He is 215 pounds on a heavy day, and he'd be sitting there and then his chair would slowly start to sink lower and lower. We are now 10 months in on using these and now his chair will randomly just jerk down. I'm 150 pounds, and my chair is now starting to sink lower. I haven't had it lose pressure and fall like my husband's has, yet, but if I'm starting to lose height, than it won't be much longer until my chair starts giving out.
Started out fine, less than a year later...
Less than a day after my review posted, I was contacted by regarding the issue of the gas strut weakening. They immediately offered to send replacements (I already have tracking), as well as issuing some credit for the inconvenience. I am upgrading from 1 star to 4 stars for their wonderful customer service. We will be able to continue to use these for longer than I thought, since we were planning on having to buy some new ones once we returned from a brief summer vacation. Thank you to for reading these reviews, and for reaching out to correct this concern for us! Original Review These barstools started out fine for us. We bought them in late June of 2021. They looked great, and were fairly comfortable. I expected some low back support, but the back rest is so far back that it doesn't give any back support. That was fine, as we tend to lean forward onto our island counter top anyway. The issues started happening about three months in. These chairs state they can hold up to 265 pounds, but the gas strut on my husband's chair started weakening. He is 215 pounds on a heavy day, and he'd be sitting there and then his chair would slowly start to sink lower and lower. We are now 10 months in on using these and now his chair will randomly just jerk down. I'm 150 pounds, and my chair is now starting to sink lower. I haven't had it lose pressure and fall like my husband's has, yet, but if I'm starting to lose height, than it won't be much longer until my chair starts giving out.