I ordered this patio set last month and received it within 7 days of ordering and It arrived in 3 boxes. My husband and I would have had this put together within 3 /4 hours if everything would have been ok with all of the pieces. After making sure that we had everything, we used the enclosed the wrench and a power drill and following all instructions that came with the set. Right at the end of the assembly the frames of 2 of the side panels and 2 main of the chair frames did not match up with the screw holes no matter what we did, and one of the seat covers was coming apart so we took pictures of everything that did not align and sent an email to customer service. The first thing they asked was for pictures so its a good thing we took them; but then it was a lot of back and forth emails and more requests for proof of defect, it was almost upsetting. After waiting for a week or so for all of the replacement parts to arrive, we finally completed putting our patio set together. I love the color and the price was right for the amount of pieces we have. It could be little higher off of the ground but Im short so its ok for me. But if you are over 58 you may not be comfortable with it. The seat cushions are just ok and not really cushy and I can see my self adding more padding in the very near future in my opinion it will be needed if you are sitting on it daily. I will be dressing it up with more pillows, a rug and re arranging it around.
Other than that the customer service stood by their word in making everything right on their end and I didnt have to be refunded, Im satisfied with the outcome.
Great Customer Service Nice Set
I ordered this patio set last month and received it within 7 days of ordering and It arrived in 3 boxes. My husband and I would have had this put together within 3 /4 hours if everything would have been ok with all of the pieces. After making sure that we had everything, we used the enclosed the wrench and a power drill and following all instructions that came with the set. Right at the end of the assembly the frames of 2 of the side panels and 2 main of the chair frames did not match up with the screw holes no matter what we did, and one of the seat covers was coming apart so we took pictures of everything that did not align and sent an email to customer service. The first thing they asked was for pictures so its a good thing we took them; but then it was a lot of back and forth emails and more requests for proof of defect, it was almost upsetting. After waiting for a week or so for all of the replacement parts to arrive, we finally completed putting our patio set together. I love the color and the price was right for the amount of pieces we have. It could be little higher off of the ground but Im short so its ok for me. But if you are over 58 you may not be comfortable with it. The seat cushions are just ok and not really cushy and I can see my self adding more padding in the very near future in my opinion it will be needed if you are sitting on it daily. I will be dressing it up with more pillows, a rug and re arranging it around. Other than that the customer service stood by their word in making everything right on their end and I didnt have to be refunded, Im satisfied with the outcome.