Im updating this review because of a misunderstanding. Just one day after I posted it the seller did contact me. Apparently they couldnt see, or didnt receive the pictures I sent them originally (which I also posted here). They were very respectful and accepted responsibility for the problem. Maybe theyre new at this and the product is very heavy, with sharp corners that should require a better package and handling, which they also said was being worked out with the manufacturer.
Well, after all, we reached an agreement, they took responsibility and the product is a good one. As I said in the original review, the mechanical part works perfectly. We have used it a few times and serves well both purposes, the bed and the ottoman. Cant give it the 5 stars because of the fabric issue, but their service made me change my perspective on their responsibility and reliability completely.
UPDATE
Im updating this review because of a misunderstanding. Just one day after I posted it the seller did contact me. Apparently they couldnt see, or didnt receive the pictures I sent them originally (which I also posted here). They were very respectful and accepted responsibility for the problem. Maybe theyre new at this and the product is very heavy, with sharp corners that should require a better package and handling, which they also said was being worked out with the manufacturer. Well, after all, we reached an agreement, they took responsibility and the product is a good one. As I said in the original review, the mechanical part works perfectly. We have used it a few times and serves well both purposes, the bed and the ottoman. Cant give it the 5 stars because of the fabric issue, but their service made me change my perspective on their responsibility and reliability completely.