The bed frame looks great after assembled. The drawers did take longer than expected to build but they're very spacious. I ended up in needing to contact customer service on the company's website because the legs on my frame didn't come with the plastic feet, which is a problem due to the possibility of the legs ruining my floor and the center bar has a leg that comes a few inches off the ground. I submitted a request with all the info and a week later it got denied. Of course, I don't have another bed to use so I had to supplement Styrofoam to place under the feet as a temporary solution. I had to then email customer service to explain that no, the plastic feet are not on ANY of the legs even though they're supposed to be manufactured with thr plastic feet already on them. It felt more like an argument with customer service than a conversation to get the issue fixed. CS wanted pictures of all the legs to prove that the plastic feet aren't. I havent been able to do it yet and I'm not sure if I did send them pictures to prove that there are missing parts that I would actually get them without having to do more steps for these parts that the company seems to want to be absolutely sure I'm not ripping them off (or so it feels). After seeing the end product I feel like this should have a $300 price tag on it
Customer service sucks. Feel like I overpaid
The bed frame looks great after assembled. The drawers did take longer than expected to build but they're very spacious. I ended up in needing to contact customer service on the company's website because the legs on my frame didn't come with the plastic feet, which is a problem due to the possibility of the legs ruining my floor and the center bar has a leg that comes a few inches off the ground. I submitted a request with all the info and a week later it got denied. Of course, I don't have another bed to use so I had to supplement Styrofoam to place under the feet as a temporary solution. I had to then email customer service to explain that no, the plastic feet are not on ANY of the legs even though they're supposed to be manufactured with thr plastic feet already on them. It felt more like an argument with customer service than a conversation to get the issue fixed. CS wanted pictures of all the legs to prove that the plastic feet aren't. I havent been able to do it yet and I'm not sure if I did send them pictures to prove that there are missing parts that I would actually get them without having to do more steps for these parts that the company seems to want to be absolutely sure I'm not ripping them off (or so it feels). After seeing the end product I feel like this should have a $300 price tag on it