We knew we weren't buying top of the line, but our kids love the bed anyway. The sturdiness of the slats is an issue though. Kids want to jump on beds, plain and simple. You tell them no, but they do it anyway. Literally, one good bounce within a minute of the bed being set up and we ended up with a broken slat on the top bunk.
The crazy thing was that I contacted to see if they'd replace the broken slat, and they replaced the ENTIRE bed for us. I was shocked. My advice though is to add some sturdy boards in between the slats, regardless of WH's great customer service. It's just better not to have to deal with it.
Great customer service
We knew we weren't buying top of the line, but our kids love the bed anyway. The sturdiness of the slats is an issue though. Kids want to jump on beds, plain and simple. You tell them no, but they do it anyway. Literally, one good bounce within a minute of the bed being set up and we ended up with a broken slat on the top bunk. The crazy thing was that I contacted to see if they'd replace the broken slat, and they replaced the ENTIRE bed for us. I was shocked. My advice though is to add some sturdy boards in between the slats, regardless of WH's great customer service. It's just better not to have to deal with it.