I just wanted a nice new couch for my new apartment...
I dont write reviews, but this couch has really hurt my trust with reviews on . I chose to go with the cream/white color of the sectional and understand the risk of stains. What I did not expect was the dirty white/yellow color the couch is in reality and doesnt match the pictures as accurately. Then we began to notice over the last few weeks there were way more spots and scuffs around the whole outside of the fabric of the couch. There are damaged spots and or stains that are so obvious that we have attempted to use blankets as covers to hide them. These stains are not cleanable and seem to be damage of the fabric that has caused the discoloration. The feet that screw in seem stable but there was blackish grease that is all over the bottom near each hole to screw a leg in. I would imagine this is grease to help with installation, but with a white couch color its noticeable on the bottom and covered my hands in grease every time I reached near there. This made installation harder as I had to wash my hands and make sure to not touch the couch when assembling each leg.
All in all, I was given a partial refund as they cant replace the cousins. I do appreciate the partial refund, but all I want now is a different couch because this one has become a reminder of disappointment every time I sit down to relax after work. This has changed my view on as a whole, and has put quite a terrible taste in my mouth when looking to do future business through the company.
P.S. I was not going to write this review until I spoke with the distributor again, but I have been waiting for roughly 2 weeks for a call back now. I would still very much like for someone to reach out to me, but my hope for that is fading.
I just wanted a nice new couch for my new apartment...
I dont write reviews, but this couch has really hurt my trust with reviews on . I chose to go with the cream/white color of the sectional and understand the risk of stains. What I did not expect was the dirty white/yellow color the couch is in reality and doesnt match the pictures as accurately. Then we began to notice over the last few weeks there were way more spots and scuffs around the whole outside of the fabric of the couch. There are damaged spots and or stains that are so obvious that we have attempted to use blankets as covers to hide them. These stains are not cleanable and seem to be damage of the fabric that has caused the discoloration. The feet that screw in seem stable but there was blackish grease that is all over the bottom near each hole to screw a leg in. I would imagine this is grease to help with installation, but with a white couch color its noticeable on the bottom and covered my hands in grease every time I reached near there. This made installation harder as I had to wash my hands and make sure to not touch the couch when assembling each leg. All in all, I was given a partial refund as they cant replace the cousins. I do appreciate the partial refund, but all I want now is a different couch because this one has become a reminder of disappointment every time I sit down to relax after work. This has changed my view on as a whole, and has put quite a terrible taste in my mouth when looking to do future business through the company. P.S. I was not going to write this review until I spoke with the distributor again, but I have been waiting for roughly 2 weeks for a call back now. I would still very much like for someone to reach out to me, but my hope for that is fading.