I really like the chair. It is comfy, nice looking....but....why are there TWO creases in the cushion seat? It was if the cushion was either folded or some heavy object was placed on it prior to shipping. Unfortunately, this defect undermines the quality of the product, not from the aesthetic point of view but in the firmness of the seat.
UPDATE: s excellent customer service promptly replaced the whole chair....BUT as it turns out those creases are IN FACT a feature of the cushion, since in a matter of two days they reappeared on the new unit. I just hope that six months from now the cushion will not give way and deflate miserably. Stay tuned.
UPDATE: NOPE!!! second chair has the same exact problem.....
What about these creases?
I really like the chair. It is comfy, nice looking....but....why are there TWO creases in the cushion seat? It was if the cushion was either folded or some heavy object was placed on it prior to shipping. Unfortunately, this defect undermines the quality of the product, not from the aesthetic point of view but in the firmness of the seat. UPDATE: s excellent customer service promptly replaced the whole chair....BUT as it turns out those creases are IN FACT a feature of the cushion, since in a matter of two days they reappeared on the new unit. I just hope that six months from now the cushion will not give way and deflate miserably. Stay tuned. UPDATE: NOPE!!! second chair has the same exact problem.....