GREAT CUSTOMER SERVICE! - bummed the product didnt work for me
Updating my review to 4 stars from 1 star. (If the product had worked out, it would have been a solid 5 stars)
Unfortunately due to missing parts and misaligned holes, I was unable to assemble or keep this pretty piece of furniture.
I will say however that my issue was handled in a way that would make me want to order from this vendor again.
I was able to initiate a return online. In addition to that, I was able to select UPS Pickup for no additional charge. I initiated the return yesterday and was provided with a message that UPS would come by WITH a return label to pick up the very heavy box. Sure enough, UPS knocked on our door today with the shipping label in hand!
I just received confirmation that my refund was credited back to my account (thats the option I selected vs. refund to my credit card).
While this cabinet sadly did not work out for me, I am VERY SATISFIED with how my matter was SO PROMPTLY handled.
THANK YOU for making this right!
--------------------------------------------
I was so excited to receive this. Was really looking forward to adding what looks like a beautiful piece to our home.
Unfortunately everything has been a nightmare since I opened the box.
First, the holes and slots for the back panel DO NOT LINE UP AT ALL. I wasnt expecting to need a drill or other tools. I tried to use my crappy drill and failed. The particle board is really hard to drill through with my tool, which is on its last legs. I attempted and failed.
Also my unit was missing MANY part. Important screws and fasteners were missing, as well as the feet of the cabinet!
My order says it is still in the process of being delivered. I received it three or so days ago (so I guess one star for under-promising and over-delivering with shipping) Because of this, I see NO option to return.
It was a massive pain to take apart what I was able to put together and fit it all back into the box. Fortunately, Im pretty good at Tetris!
Seller - please help advise. I absolutely need to return this defective unit with missing parts I was sent.
I will update my review and add stars if this is handled appropriately. I also dont feel like I should have to pay to ship it back since I was sent a defective unit.
SELLER - PLEASE HELP!
Thank you
GREAT CUSTOMER SERVICE! - bummed the product didnt work for me
Updating my review to 4 stars from 1 star. (If the product had worked out, it would have been a solid 5 stars) Unfortunately due to missing parts and misaligned holes, I was unable to assemble or keep this pretty piece of furniture. I will say however that my issue was handled in a way that would make me want to order from this vendor again. I was able to initiate a return online. In addition to that, I was able to select UPS Pickup for no additional charge. I initiated the return yesterday and was provided with a message that UPS would come by WITH a return label to pick up the very heavy box. Sure enough, UPS knocked on our door today with the shipping label in hand! I just received confirmation that my refund was credited back to my account (thats the option I selected vs. refund to my credit card). While this cabinet sadly did not work out for me, I am VERY SATISFIED with how my matter was SO PROMPTLY handled. THANK YOU for making this right! -------------------------------------------- I was so excited to receive this. Was really looking forward to adding what looks like a beautiful piece to our home. Unfortunately everything has been a nightmare since I opened the box. First, the holes and slots for the back panel DO NOT LINE UP AT ALL. I wasnt expecting to need a drill or other tools. I tried to use my crappy drill and failed. The particle board is really hard to drill through with my tool, which is on its last legs. I attempted and failed. Also my unit was missing MANY part. Important screws and fasteners were missing, as well as the feet of the cabinet! My order says it is still in the process of being delivered. I received it three or so days ago (so I guess one star for under-promising and over-delivering with shipping) Because of this, I see NO option to return. It was a massive pain to take apart what I was able to put together and fit it all back into the box. Fortunately, Im pretty good at Tetris! Seller - please help advise. I absolutely need to return this defective unit with missing parts I was sent. I will update my review and add stars if this is handled appropriately. I also dont feel like I should have to pay to ship it back since I was sent a defective unit. SELLER - PLEASE HELP! Thank you