Great Customer Service - Wrong Posted Measurements
We ordered this product because we liked the style and most importantly it claimed to be 45 long and 20 deep. That was exactly what we were looking for after searching for months. When the box arrived it did not have any dimensions posted on the box or instructions so my husband put the sideboard together not thinking there would be a problem. After it was together and we were going to place it in the designated spot we discovered the measurements on the site were wrong. I contacted who informed me it came from a 3 party seller so I contacted them. I was expecting push back but they were wonderful to deal with. They were very quick to respond and to work with on a reimbursement. We agreed on a 70% refund since we would still have to buy a unit to fit the space and we were not asked to try to break the sideboard down and ship it back. They took full responsibility for the wrong measurements being posted. It took a couple of weeks and a couple of pictures before our refund was issued but their customer service was very nice to deal with. We would not hesitate to buy another product from them because the sideboard looked just like the pictures and the outstanding customer service made a situation that could have been frustrating very easy.
Great Customer Service - Wrong Posted Measurements
We ordered this product because we liked the style and most importantly it claimed to be 45 long and 20 deep. That was exactly what we were looking for after searching for months. When the box arrived it did not have any dimensions posted on the box or instructions so my husband put the sideboard together not thinking there would be a problem. After it was together and we were going to place it in the designated spot we discovered the measurements on the site were wrong. I contacted who informed me it came from a 3 party seller so I contacted them. I was expecting push back but they were wonderful to deal with. They were very quick to respond and to work with on a reimbursement. We agreed on a 70% refund since we would still have to buy a unit to fit the space and we were not asked to try to break the sideboard down and ship it back. They took full responsibility for the wrong measurements being posted. It took a couple of weeks and a couple of pictures before our refund was issued but their customer service was very nice to deal with. We would not hesitate to buy another product from them because the sideboard looked just like the pictures and the outstanding customer service made a situation that could have been frustrating very easy.