I'll begin by saying you get what you pay for with this couch. It's a bit stiff but I assume it will loosen up over time. And for anyone wondering the head rests are more of a shoulder rest for an adult- unless you have the pull-out section set up and are sort of laying on the couch, then it's a head rest. The fabric quality seems decent, it collects smudges quite easily but we have 4 kids and a dog, so maybe you won't have that much of an issue. Finally, the build quality feels pretty cheap, but as I said to begin with, you get what you pay for here.
Now I'll explain my 2 stars. When I ordered the couch I was given a tracking number and an estimated shipping window. Which was about 2 weeks out. The tracking number never worked, it appeared like it didn't exist. When the first day of the shipping window arrived and I hadn't heard anything from anyone I emailed the seller. They told me that my shipment was no longer showing movement (whatever that means.. someone lost an entire couch??) and asked if I wanted a refund or ship another one. We needed a couch so I asked for another shipment. This time the shipping window was 1 week out, and the tracking number worked.
The shipment company, which I should name but I'll be nice and won't, called me 1 day before the first day of the window to set up a delivery appointment (ensuring someone would be home to receive it). I had to confirm with my girlfriend so I asked if I could call back. So I confirmed and called back, it was not a direct line to who I was just speaking to. I ended up talking to someone else who just kind of brushed me off as if the appointment was already made. The next day (delivery day) the shipping company called me again asking to set up an appointment. It was the same person who had called me the first time- I asked isn't it being delivered today? No one called back to confirm the appointment I did call back and talked to someone else well I'm sorry they didn't write it down, I can set you up for tomorrow. I'm not doing the call back thing again so I just said yes tomorrow and took off work so I could be there. The couch was delivered that day and unfortunately, not in perfect condition. The pull out section has a few scrapes into the fabric but you can't see them when it is under the couch. The couch itself has a small rip by one of the outside feet that sticks out like a sore thumb, but I think with some black tape I could probably hide it decently well.
All said and done, it took about a month to receive a couch with tears in it.
Hassle to receive an OK couch
I'll begin by saying you get what you pay for with this couch. It's a bit stiff but I assume it will loosen up over time. And for anyone wondering the head rests are more of a shoulder rest for an adult- unless you have the pull-out section set up and are sort of laying on the couch, then it's a head rest. The fabric quality seems decent, it collects smudges quite easily but we have 4 kids and a dog, so maybe you won't have that much of an issue. Finally, the build quality feels pretty cheap, but as I said to begin with, you get what you pay for here. Now I'll explain my 2 stars. When I ordered the couch I was given a tracking number and an estimated shipping window. Which was about 2 weeks out. The tracking number never worked, it appeared like it didn't exist. When the first day of the shipping window arrived and I hadn't heard anything from anyone I emailed the seller. They told me that my shipment was no longer showing movement (whatever that means.. someone lost an entire couch??) and asked if I wanted a refund or ship another one. We needed a couch so I asked for another shipment. This time the shipping window was 1 week out, and the tracking number worked. The shipment company, which I should name but I'll be nice and won't, called me 1 day before the first day of the window to set up a delivery appointment (ensuring someone would be home to receive it). I had to confirm with my girlfriend so I asked if I could call back. So I confirmed and called back, it was not a direct line to who I was just speaking to. I ended up talking to someone else who just kind of brushed me off as if the appointment was already made. The next day (delivery day) the shipping company called me again asking to set up an appointment. It was the same person who had called me the first time- I asked isn't it being delivered today? No one called back to confirm the appointment I did call back and talked to someone else well I'm sorry they didn't write it down, I can set you up for tomorrow. I'm not doing the call back thing again so I just said yes tomorrow and took off work so I could be there. The couch was delivered that day and unfortunately, not in perfect condition. The pull out section has a few scrapes into the fabric but you can't see them when it is under the couch. The couch itself has a small rip by one of the outside feet that sticks out like a sore thumb, but I think with some black tape I could probably hide it decently well. All said and done, it took about a month to receive a couch with tears in it.