Certainly not my best experience ordering furniture from .
To start, I was asked to provide a phone number so that I could be contacted upon delivery under the impression that I would be called when the shipment was en route... Not only was I never called, but my shipment was dropped off down the street and literally sat there all morning without my knowledge!! My property manager could have forwarded me a violation easily if I didnt already have a good relationship with them! But, in any case, its apparently possible that it could be dropped off much earlier to you and you would never know it.
Upon opening the box, I noticed damage incurred by one part of the sofa that appeared to be ripped apart at the threading in one spot and possibly cut with a knife in another spot. Also I emptied the entire contents of both boxes and checked every nook and cranny of the sofa set and it appears that no instructions were sent with the furniture which means I basically gotta figure it out. The legs and headrests were simple enough to figure out, but figuring out how to install the foldout bars on the pullout cushion is gonna be hell without instructions telling me exactly how to do it.
Judging by the other reviews, Im actually kinda nervous about returning the sofa due to the damages for a full replacement feeling as if I may be better off just cutting my losses and patching up the damages I have on my own.
The best I could hope for at this point is calling directly and hoping I can have some of my money refunded. The quality of the sofa itself does feel pretty solid and seems like itll last a long while considering the cost, but the customer service could indisputably use some serious work!
ORDER AT YOUR OWN RISK!!!
Certainly not my best experience ordering furniture from . To start, I was asked to provide a phone number so that I could be contacted upon delivery under the impression that I would be called when the shipment was en route... Not only was I never called, but my shipment was dropped off down the street and literally sat there all morning without my knowledge!! My property manager could have forwarded me a violation easily if I didnt already have a good relationship with them! But, in any case, its apparently possible that it could be dropped off much earlier to you and you would never know it. Upon opening the box, I noticed damage incurred by one part of the sofa that appeared to be ripped apart at the threading in one spot and possibly cut with a knife in another spot. Also I emptied the entire contents of both boxes and checked every nook and cranny of the sofa set and it appears that no instructions were sent with the furniture which means I basically gotta figure it out. The legs and headrests were simple enough to figure out, but figuring out how to install the foldout bars on the pullout cushion is gonna be hell without instructions telling me exactly how to do it. Judging by the other reviews, Im actually kinda nervous about returning the sofa due to the damages for a full replacement feeling as if I may be better off just cutting my losses and patching up the damages I have on my own. The best I could hope for at this point is calling directly and hoping I can have some of my money refunded. The quality of the sofa itself does feel pretty solid and seems like itll last a long while considering the cost, but the customer service could indisputably use some serious work!