My wife and I purchased this bed to upgrade our kids room. For the price, the bed is well built, sturdy, and very easy to assemble. My wife and I had the entire thing assembled in about an hour once we had laid all the parts out for easy identification. All the parts were clearly labeled which made the build process very simple. The parts package also comes with the allen key and wrench you will need to put the bed together. My only complaint was with the delivery of the product. The bed was not packaged poorly, however, the weight of the one package is pretty heavy. Because of its weight, our bed arrived damaged and I believe it was mostly due to the delivery service. The box arrived completely destroyed, as if it had been dropped repeatedly. Most of the parts survived the trip but three pieces within the box arrived dented, dinged, or bent. I contacted Customer Service and they were helpful and willing to replace the parts, but due to COVID/19, their factory had closed and the parts were on back order. I was still able to build the bed and the damaged parts did not affect the stability of the bed. The parts should be easy to replaced too once the new parts arrive. Overall, Id buy the bed again and Id recommend the bed to anyone looking to buy it. I would hope the manufacturer would consider shipping this item in two boxes to make the weight of the bed more manageable for shipping workers.
Awesome Bed, But It Did Arrive With Some Damage
My wife and I purchased this bed to upgrade our kids room. For the price, the bed is well built, sturdy, and very easy to assemble. My wife and I had the entire thing assembled in about an hour once we had laid all the parts out for easy identification. All the parts were clearly labeled which made the build process very simple. The parts package also comes with the allen key and wrench you will need to put the bed together. My only complaint was with the delivery of the product. The bed was not packaged poorly, however, the weight of the one package is pretty heavy. Because of its weight, our bed arrived damaged and I believe it was mostly due to the delivery service. The box arrived completely destroyed, as if it had been dropped repeatedly. Most of the parts survived the trip but three pieces within the box arrived dented, dinged, or bent. I contacted Customer Service and they were helpful and willing to replace the parts, but due to COVID/19, their factory had closed and the parts were on back order. I was still able to build the bed and the damaged parts did not affect the stability of the bed. The parts should be easy to replaced too once the new parts arrive. Overall, Id buy the bed again and Id recommend the bed to anyone looking to buy it. I would hope the manufacturer would consider shipping this item in two boxes to make the weight of the bed more manageable for shipping workers.