The price was right. The delivery was delayed, and they let me know - I was fine with that as I understood the supply chain situation. Unfortunately, the item was not finished properly, looking dirty rather than distressed and the fittings were not quite well put together. After a little delay, customer service and I were able to connect and the company has kindly offered to refund or replace my item to make up for my disappointment. Customer service was very attentive and let me know they wanted to help.
Complaints resolved with speed once understood
The price was right. The delivery was delayed, and they let me know - I was fine with that as I understood the supply chain situation. Unfortunately, the item was not finished properly, looking dirty rather than distressed and the fittings were not quite well put together. After a little delay, customer service and I were able to connect and the company has kindly offered to refund or replace my item to make up for my disappointment. Customer service was very attentive and let me know they wanted to help.