I would rate this five stars, but I am very disappointed with the lack of customer support, so overall, I rated the experience three stars. I called customer support several times to get assistance with the phone app for the adjustable base. On , the company lists an app. I downloaded the app but was unable to pair it with the base. I called customer support, and they emailed me the manual with the instructions to set up the app. I followed the instructions to fidelity but was unable to get it to work. I called customer service again and told them that I followed the instructions but failed to get the app to work. The rep replied saying they dont create the app only the base and that another company created the app. This is unacceptable because if you list the app with your base you should offer full customer support. Part of the reason I bought this particular base is because of the phone app that I could use to control it. Solid base but app support is the worst!
Customer Support
I would rate this five stars, but I am very disappointed with the lack of customer support, so overall, I rated the experience three stars. I called customer support several times to get assistance with the phone app for the adjustable base. On , the company lists an app. I downloaded the app but was unable to pair it with the base. I called customer support, and they emailed me the manual with the instructions to set up the app. I followed the instructions to fidelity but was unable to get it to work. I called customer service again and told them that I followed the instructions but failed to get the app to work. The rep replied saying they dont create the app only the base and that another company created the app. This is unacceptable because if you list the app with your base you should offer full customer support. Part of the reason I bought this particular base is because of the phone app that I could use to control it. Solid base but app support is the worst!