The first bed arrived with the metal on each of the rail connectors were bent. shipped me another that was perfect. However, I had to pack the first one up and take to UPS (85-100lbs). When I called customer service they told me not to do that again and would make arrangements to pick up. She also took $75 off my bill. Excellent customer service. The bed is easy to assemble as each part is numbered. Also, very solid, does not shake at all.
Excellent and good looking bed
The first bed arrived with the metal on each of the rail connectors were bent. shipped me another that was perfect. However, I had to pack the first one up and take to UPS (85-100lbs). When I called customer service they told me not to do that again and would make arrangements to pick up. She also took $75 off my bill. Excellent customer service. The bed is easy to assemble as each part is numbered. Also, very solid, does not shake at all.