After a couple months the base started rocking. It was not due to the bolts coming loose. Also the right hand rest now sits lower than the left one. I removed the lumbar but kept the neck pillow which made the chair comfortable. It is a shame the material quality isn't there, otherwise this would be a good chair. When this chair finally falls apart or gets in worse condition, I will not be purchasing the same product to replace it.
Wears Out Quickly
After a couple months the base started rocking. It was not due to the bolts coming loose. Also the right hand rest now sits lower than the left one. I removed the lumbar but kept the neck pillow which made the chair comfortable. It is a shame the material quality isn't there, otherwise this would be a good chair. When this chair finally falls apart or gets in worse condition, I will not be purchasing the same product to replace it.