... the money and the service from the company was great. Bought it about four months ago and it ...
This bed is well worth the money and the service from the company was great. Bought it about four months ago and it was a life savior after the wifes total knee replacement surgery. Her bed set up and operated with no problems. Mine would not work. Called the company and had new remote sent to me in about two days. Still did not work so I called again and they referred me to a warehouse supervisor that was the expert. He explained what to do and bed worked fine. They are quiet and easy to operate. Couple of suggestions for the company. One better instructions on how to link up the remote to the control device. Two this may or may not be necessary depending on what mattress you use, but we bought medium firm foam 10 inch mattresses and they tend to slide to the side that the person uses to get into and out of the bed. So I think that if the company put a couple of holes like they have at the bottom of the bed on the sides if a person has trouble keeping his mattress in place they could buy another retaining bar for the side from the company. Thanks again for the great service.
15 month review: The wife wore out her controller on her bed because she adjusts her bed about forty or fifty times each day because of her knees and trouble staying comfortable. Sent the company an email asking if they could fix it or let me buy a part to fix it. Same day they responded asking for my address so they could send me a new controller and remote. This is the best company i have ever dealt with in my seventy years of life. They really stand behind their products.
... the money and the service from the company was great. Bought it about four months ago and it ...
This bed is well worth the money and the service from the company was great. Bought it about four months ago and it was a life savior after the wifes total knee replacement surgery. Her bed set up and operated with no problems. Mine would not work. Called the company and had new remote sent to me in about two days. Still did not work so I called again and they referred me to a warehouse supervisor that was the expert. He explained what to do and bed worked fine. They are quiet and easy to operate. Couple of suggestions for the company. One better instructions on how to link up the remote to the control device. Two this may or may not be necessary depending on what mattress you use, but we bought medium firm foam 10 inch mattresses and they tend to slide to the side that the person uses to get into and out of the bed. So I think that if the company put a couple of holes like they have at the bottom of the bed on the sides if a person has trouble keeping his mattress in place they could buy another retaining bar for the side from the company. Thanks again for the great service. 15 month review: The wife wore out her controller on her bed because she adjusts her bed about forty or fifty times each day because of her knees and trouble staying comfortable. Sent the company an email asking if they could fix it or let me buy a part to fix it. Same day they responded asking for my address so they could send me a new controller and remote. This is the best company i have ever dealt with in my seventy years of life. They really stand behind their products.