Received this product with nearly every piece of the bottom bunk with a crack in it. The material looks really cheap. The top bunk was fine, it was just the bottom bunk that had cracks in each piece of the boards. I made the mistake of putting together the top bunk first, then tried to put together the bottom bunk (following weekend). Recommend you checking all pieces prior to putting together in case you want to return.
I will be contacting the company to see how they will handle either replacing the cracked boards or providing a new box to return it all. Review will be updated to reflect the level of service.
UPDATE: contacted company and they promptly sent me replacement boards. They stood by their product and got an A in my book.
Multiple Cracks in boards
Received this product with nearly every piece of the bottom bunk with a crack in it. The material looks really cheap. The top bunk was fine, it was just the bottom bunk that had cracks in each piece of the boards. I made the mistake of putting together the top bunk first, then tried to put together the bottom bunk (following weekend). Recommend you checking all pieces prior to putting together in case you want to return. I will be contacting the company to see how they will handle either replacing the cracked boards or providing a new box to return it all. Review will be updated to reflect the level of service. UPDATE: contacted company and they promptly sent me replacement boards. They stood by their product and got an A in my book.