I received the chair with broken parts. After putting the chairs together, I discovered the chair wasnt heating properly. The back of the chair, (where all the heating equipment is) was replaced. This is where the drama and stress begin. I called the company for instructions on how to return the defected piece of furniture. I was told someone would get back to me with that information. I called again, I was told that it wasnt financially beneficial for them to pay the return cost of the chair. I was told to put it in my trash. I explained that wasnt the right way to disposal of it. I could be fined for doing that. It is their responsibility to dispose of their defected/broken furniture. I explained most returns of this nature are retuned at the companys experience. I explained I purchased this chair in good faith. Its not my fault the chair was broken when I received it. The company would not pay for the return of the chair or pay for the disposal. This has been overwhelming for me. Im a grandma and a senior citizen. I will not be purchasing anything else from this company. The product is cheaply made and the customer service has a lot to be desired. This company lies about the return policy. Youre taking a chance with this company, a costly chance at you the customers expense. Buyer beware
This company lies about their return policy
I received the chair with broken parts. After putting the chairs together, I discovered the chair wasnt heating properly. The back of the chair, (where all the heating equipment is) was replaced. This is where the drama and stress begin. I called the company for instructions on how to return the defected piece of furniture. I was told someone would get back to me with that information. I called again, I was told that it wasnt financially beneficial for them to pay the return cost of the chair. I was told to put it in my trash. I explained that wasnt the right way to disposal of it. I could be fined for doing that. It is their responsibility to dispose of their defected/broken furniture. I explained most returns of this nature are retuned at the companys experience. I explained I purchased this chair in good faith. Its not my fault the chair was broken when I received it. The company would not pay for the return of the chair or pay for the disposal. This has been overwhelming for me. Im a grandma and a senior citizen. I will not be purchasing anything else from this company. The product is cheaply made and the customer service has a lot to be desired. This company lies about the return policy. Youre taking a chance with this company, a costly chance at you the customers expense. Buyer beware