I would normally go to IKEA to get something like this. But they did not have a twin bed that I liked and I decided to give a try for a big item like that. The shipping was free and I got the package about a week later. The PACKAGING was simply SUPERIOR! All the sides and corners of the box were wrapped in shock-absorbing kind of cardboard at least 2 inches thick!!! Everything inside the package was completely fine - and that's after it had traveled by UPS Ground all the way across the country. The ease of assembly was comparable to IKEA's items - but better! I.e. actually labeled the back sides of all parts with letters corresponding to the letters on the pictures in the assembly instructions - that's a step forward from IKEA's instructions. And the drawer rails can be hammered in - which better engineering design than IKEA's where you have to screw in a million screws to attach them. All you need to put it together is a Philips screwdriver and a hammer. They even give a piece of plastic to use for hammering in the drawer rails (not to hit the rails directly with a hammer). All pre-drilled holes aligned perfectly, by the way.
Now, about their customer service. I accidentally scratched one of the front drawer panels and I called for a replacement part. Also I really liked the drawer handles and I wanted to get more of them to put on my book-cases and my desk (that are of a similar color and style) in roder to make it look like they were a set with the bed. They picked up the phone right away and were really helpful. The call center are in Quebec. I've been to Montreal and it's my experience that the service there is very polite/personal/friendly and generally exceeds my Southern California-based expectations. This was right in line with my previous Quebec experiences. I had 10 handles, 20 screws for them, and a replacement panel shipped to me for the total of $17 (including SandH)! And got an order confirmation email from them detailing all items discussed within 5 minutes after I getting off the phone. Now, is that an amazing value?!
The bed looks great - just like in the picture. If I had to guess how much a bed looking like that would be priced for at a local furniture store - I'd say maybe $400-$600(?). I've been using it for a couple of nights now - no squeaks or anything - it's just perfect! Very reasonably priced and everything about it has been simply outstanding! Solid 5 stars! I'd even give them 6 stars if that were an option
Simply Outstanding!
I would normally go to IKEA to get something like this. But they did not have a twin bed that I liked and I decided to give a try for a big item like that. The shipping was free and I got the package about a week later. The PACKAGING was simply SUPERIOR! All the sides and corners of the box were wrapped in shock-absorbing kind of cardboard at least 2 inches thick!!! Everything inside the package was completely fine - and that's after it had traveled by UPS Ground all the way across the country. The ease of assembly was comparable to IKEA's items - but better! I.e. actually labeled the back sides of all parts with letters corresponding to the letters on the pictures in the assembly instructions - that's a step forward from IKEA's instructions. And the drawer rails can be hammered in - which better engineering design than IKEA's where you have to screw in a million screws to attach them. All you need to put it together is a Philips screwdriver and a hammer. They even give a piece of plastic to use for hammering in the drawer rails (not to hit the rails directly with a hammer). All pre-drilled holes aligned perfectly, by the way. Now, about their customer service. I accidentally scratched one of the front drawer panels and I called for a replacement part. Also I really liked the drawer handles and I wanted to get more of them to put on my book-cases and my desk (that are of a similar color and style) in roder to make it look like they were a set with the bed. They picked up the phone right away and were really helpful. The call center are in Quebec. I've been to Montreal and it's my experience that the service there is very polite/personal/friendly and generally exceeds my Southern California-based expectations. This was right in line with my previous Quebec experiences. I had 10 handles, 20 screws for them, and a replacement panel shipped to me for the total of $17 (including SandH)! And got an order confirmation email from them detailing all items discussed within 5 minutes after I getting off the phone. Now, is that an amazing value?! The bed looks great - just like in the picture. If I had to guess how much a bed looking like that would be priced for at a local furniture store - I'd say maybe $400-$600(?). I've been using it for a couple of nights now - no squeaks or anything - it's just perfect! Very reasonably priced and everything about it has been simply outstanding! Solid 5 stars! I'd even give them 6 stars if that were an option