Updated: 5 stars for the the awesome customer service. 10 months later... seat riser failing
Updated: After contacting the customer service through ask a seller... the company quickly solved the problem with a replacement part. They responded quickly, and I am expecting my chair to be as good as new very soon. Thank you.
It's been 10 months of use, about 4-6 hours 3-4 days a week. The chair is comfortable, but the hydraulic seat riser is now failing. The chair seat height does not stay put. After an hour of sitting, you need to raise again. And again. And again. Also, for those on the carpet. This chair is better suited for hardwood, hard floor surfaces. The wheels, which are awesome, are not suited for carpet. Even with a carpet protector mat, the hard rubber thin wheels dig in and have created rivets in the floor protector. No issues other than it's not easy to roll around the mat as the wheels have caused semi-permanent depressions in the mat which requires one to stand-up, move the chair to a new spot.
Updated: 5 stars for the the awesome customer service. 10 months later... seat riser failing
Updated: After contacting the customer service through ask a seller... the company quickly solved the problem with a replacement part. They responded quickly, and I am expecting my chair to be as good as new very soon. Thank you. It's been 10 months of use, about 4-6 hours 3-4 days a week. The chair is comfortable, but the hydraulic seat riser is now failing. The chair seat height does not stay put. After an hour of sitting, you need to raise again. And again. And again. Also, for those on the carpet. This chair is better suited for hardwood, hard floor surfaces. The wheels, which are awesome, are not suited for carpet. Even with a carpet protector mat, the hard rubber thin wheels dig in and have created rivets in the floor protector. No issues other than it's not easy to roll around the mat as the wheels have caused semi-permanent depressions in the mat which requires one to stand-up, move the chair to a new spot.