I originally purchased this bed on back in 2015. The bed was not sturdy and squeaked a lot. The framed ended up coming apart after a move and I realized the main support beam under the bed did not fit into the cross frame. I contacted directly and didnt expect much since it had been such a long time since I ordered it. They had me describe the problem and send pics. They ended up replacing the whole bed because they have corrected some of their original manufacturing issues. The new bed is perfect. All parts fit correctly and they even included a ratcheting Allen tool that is exactly what you need to use to make the installation secure and non/squeaky. If I could give this new bed 10 stars, I would. was impressive and aming. So easy to work with and friendly. Thank you Zinus!!
Excellent customer service!!
I originally purchased this bed on back in 2015. The bed was not sturdy and squeaked a lot. The framed ended up coming apart after a move and I realized the main support beam under the bed did not fit into the cross frame. I contacted directly and didnt expect much since it had been such a long time since I ordered it. They had me describe the problem and send pics. They ended up replacing the whole bed because they have corrected some of their original manufacturing issues. The new bed is perfect. All parts fit correctly and they even included a ratcheting Allen tool that is exactly what you need to use to make the installation secure and non/squeaky. If I could give this new bed 10 stars, I would. was impressive and aming. So easy to work with and friendly. Thank you Zinus!!