I really liked the bed with the storage drawers, and was pleasantly surprised by the price,so I was a little hesitant to order because I was afraid the quality would be poor. It was not. The bed arrived, and we were thrilled with it. My husband then told me the supports for the headboard were not in the box. Ugh! Everything back into the box because the supports for the headboard are part of the bed support. I emailed the company and had my fingers crossed. They quickly replied and asked me to make sure we had checked all the boxes and the back of the headboard for them. I thought to myself,do these people think my husband is an idiot, of course we checked !
They replied they would send out a new headboard to us, and to throw away the original one. The next day, my husband realized he had NOT emptied the box for the headboard ,he had simply pulled the headboard out of the box! I could have killed him,lol. I wrote back to the company and let them know, and told them we did not need a replace. They responded again and said no problem.
Well then he went to put it together he realized the holes were improperly drilled and he could not use it. We sent pictures, and they immediately shipped a new one that we had in days.
I cannot speak highly enough about the company customer service, and also the bed itself. I highly recommend them! This is really easy to assemble and pretty sturdy.
Great product, outstanding service!
I really liked the bed with the storage drawers, and was pleasantly surprised by the price,so I was a little hesitant to order because I was afraid the quality would be poor. It was not. The bed arrived, and we were thrilled with it. My husband then told me the supports for the headboard were not in the box. Ugh! Everything back into the box because the supports for the headboard are part of the bed support. I emailed the company and had my fingers crossed. They quickly replied and asked me to make sure we had checked all the boxes and the back of the headboard for them. I thought to myself,do these people think my husband is an idiot, of course we checked ! They replied they would send out a new headboard to us, and to throw away the original one. The next day, my husband realized he had NOT emptied the box for the headboard ,he had simply pulled the headboard out of the box! I could have killed him,lol. I wrote back to the company and let them know, and told them we did not need a replace. They responded again and said no problem. Well then he went to put it together he realized the holes were improperly drilled and he could not use it. We sent pictures, and they immediately shipped a new one that we had in days. I cannot speak highly enough about the company customer service, and also the bed itself. I highly recommend them! This is really easy to assemble and pretty sturdy.