The bed itself seems fine. It was fairly easy to put together. However, one of the long screws did not have its screw head cut out so it could not be screwed in with the Allen wrench making the screw useless. I asked the manufacturer for a replacement screw and they wanted information like where the bed was made (how do I know and who cares?) and a picture of the beds sticker (what?). My order should be enough information for them. So, I went and bought a screw to replace it and deleted their email. With better customer service they might get 5 stars. My mom loves it.
Hope all your screws come ready to use
The bed itself seems fine. It was fairly easy to put together. However, one of the long screws did not have its screw head cut out so it could not be screwed in with the Allen wrench making the screw useless. I asked the manufacturer for a replacement screw and they wanted information like where the bed was made (how do I know and who cares?) and a picture of the beds sticker (what?). My order should be enough information for them. So, I went and bought a screw to replace it and deleted their email. With better customer service they might get 5 stars. My mom loves it.