Take a seat, and maybe a drink, as I walk you through the worst nightmare Ive been through as a customer.
After spending almost a thousand dollars on this bed and suffering a long, long process with the evil customer service of the seller: . My conclusion is simple: DONT BUY IT.
Here the main reasons (cause theres a lot):
/ The quality is very, very low. Thin, lose and rubbery king of wood that gives you the feeling that it could break easily.
/ Impossible to assemble. It is way more complicated than on the video demo. It has so many steps that is not only tedious, but get ready to ask for help to at least 3 other people.
/ Some parts are defective so its common that some of the joints will not perfectly fit, making it a bit unstable and looking like an imitation piece from another big market.
/ The color is NOT walnut, but cherry wood.
After realizing all these things I contacted their customer service and their solution was for me to disassemble the entire bed and send it back IN THE ORIGINAL BOX or boxes because it comes in 4 separate ones. Of course they knew thats not something you can just do its not a pair of socks or a blender you can just return.
Then they suggested for me just to send back the broken parts (oh yeah, there is so many bad things with this product and seller that I almost forget that a few parts were damaged) and HIRE someone to put them back together. At this point the back and forth messages were starting to look like a fight. Honestly the worst customer service ever.
I went through all of the steps with to try to get a solution, but here I am, stuck with a cheapy but very expensive defective bed.
DONT BUY IT
Take a seat, and maybe a drink, as I walk you through the worst nightmare Ive been through as a customer. After spending almost a thousand dollars on this bed and suffering a long, long process with the evil customer service of the seller: . My conclusion is simple: DONT BUY IT. Here the main reasons (cause theres a lot): / The quality is very, very low. Thin, lose and rubbery king of wood that gives you the feeling that it could break easily. / Impossible to assemble. It is way more complicated than on the video demo. It has so many steps that is not only tedious, but get ready to ask for help to at least 3 other people. / Some parts are defective so its common that some of the joints will not perfectly fit, making it a bit unstable and looking like an imitation piece from another big market. / The color is NOT walnut, but cherry wood. After realizing all these things I contacted their customer service and their solution was for me to disassemble the entire bed and send it back IN THE ORIGINAL BOX or boxes because it comes in 4 separate ones. Of course they knew thats not something you can just do its not a pair of socks or a blender you can just return. Then they suggested for me just to send back the broken parts (oh yeah, there is so many bad things with this product and seller that I almost forget that a few parts were damaged) and HIRE someone to put them back together. At this point the back and forth messages were starting to look like a fight. Honestly the worst customer service ever. I went through all of the steps with to try to get a solution, but here I am, stuck with a cheapy but very expensive defective bed.