I ordered two of the Essential Twin XLs with an original delivery date between May 14-19. Delivery company was a pain to work with. However, Jenae H. at Sleepgeekz was amazing. When I called, Jenae answered and said she would help me with my issue. And boy did she. Delivery company would never give us a definitive date in when the items would be delivered. They said that it could be either the 20th or 21st. Then, they told my wife that it could be the 21st or 25th. This was unacceptable and the reason I called Sleepgeekz. Jenae called the delivery company. She kept in constant contact with me (even working on my issue while off the clock...which I know she was off the clock because of the time that she texted me). She was a pleasure to work with and I hope that the higher-ups at Sleepgeekz realizes what they have in her as an employee. Quite honestly, shes the reason I didnt cancel my order. Kudos to her... She is outstanding!
Now, on to the bed. I really, really like this bed. It is quiet, seems sturdy, and is very comfortable. Im definitely glad I made this purchase.
Concerning questions and answers on the site for this product: some people have no business answering questions. I appreciate that theyre trying to be helpful, but their lack of knowledge about stuff is atrocious. I honestly wonder if they own a pair of shoes that is secured with anything other than Velcro. For example, look up a question about programming the remotes. Ill save you some trouble here; 1 remote CAN control both twin xl beds; the manual shows you how to do this. Also, if someone asks about the king, dont tell them you dont know because you only have the queen. Get a hobby and let the adults who can help answer the questions. Arghhhhhhh. Id like to see cull through the answers and clean up some of this junk.
TL;DR - Jenae H. Sleepgeekz is awesome!
Just read...
I ordered two of the Essential Twin XLs with an original delivery date between May 14-19. Delivery company was a pain to work with. However, Jenae H. at Sleepgeekz was amazing. When I called, Jenae answered and said she would help me with my issue. And boy did she. Delivery company would never give us a definitive date in when the items would be delivered. They said that it could be either the 20th or 21st. Then, they told my wife that it could be the 21st or 25th. This was unacceptable and the reason I called Sleepgeekz. Jenae called the delivery company. She kept in constant contact with me (even working on my issue while off the clock...which I know she was off the clock because of the time that she texted me). She was a pleasure to work with and I hope that the higher-ups at Sleepgeekz realizes what they have in her as an employee. Quite honestly, shes the reason I didnt cancel my order. Kudos to her... She is outstanding! Now, on to the bed. I really, really like this bed. It is quiet, seems sturdy, and is very comfortable. Im definitely glad I made this purchase. Concerning questions and answers on the site for this product: some people have no business answering questions. I appreciate that theyre trying to be helpful, but their lack of knowledge about stuff is atrocious. I honestly wonder if they own a pair of shoes that is secured with anything other than Velcro. For example, look up a question about programming the remotes. Ill save you some trouble here; 1 remote CAN control both twin xl beds; the manual shows you how to do this. Also, if someone asks about the king, dont tell them you dont know because you only have the queen. Get a hobby and let the adults who can help answer the questions. Arghhhhhhh. Id like to see cull through the answers and clean up some of this junk. TL;DR - Jenae H. Sleepgeekz is awesome!