We had a certified electrician install this product for us.
However, the fan was super wobbly when running, even on a low speed. We contacted the manufacturer and they were quick to respond. They talked us through some ideas, but those didnt work. They shipped us a new fan and it arrived less than a week later (from China to Canada). We installed the new one, but nothin was working. After speaking with customer support, it was just a matter of the instructions on the back of the remote advising to insert them the wrong way. Once we switched the batteries around, it worked perfectly. It appears the down rod on our first shipment might have been damaged, but the 2nd shipment was great.
The fan is really nice looking, it blows lots of air, and its really quiet.
All and all, yes, the instruction manual could be better (and it sounds like theyve made that improvement), were happy with this product and would recommend it to others. Customer support was good and very timely.
Good product
We had a certified electrician install this product for us. However, the fan was super wobbly when running, even on a low speed. We contacted the manufacturer and they were quick to respond. They talked us through some ideas, but those didnt work. They shipped us a new fan and it arrived less than a week later (from China to Canada). We installed the new one, but nothin was working. After speaking with customer support, it was just a matter of the instructions on the back of the remote advising to insert them the wrong way. Once we switched the batteries around, it worked perfectly. It appears the down rod on our first shipment might have been damaged, but the 2nd shipment was great. The fan is really nice looking, it blows lots of air, and its really quiet. All and all, yes, the instruction manual could be better (and it sounds like theyve made that improvement), were happy with this product and would recommend it to others. Customer support was good and very timely.