Edit they took care of the issue and sent me the missing foot board. Couldnt be happier with the bedframe now!
I ordered this bed frame a few months ago and we decided to wait to set it up until we got a new mattress for it. Our new mattress came and I went to set this bed frame up and we are missing the whole foot board for it. I have a useless headboard and two side boards because we are missing one of the main pieces to assemble it. Now i have a partial bed frame sitting here exposed to getting damaged because I cant aseemble it. Ive called multiple times trying to reach the company but it keeps me on hold for a long time, with the most awful music playing continuously, and then disconnects after an automated message says were sorry but we are currently closed. Please call back between 66 or whatever. Im definitely calling between those times. Its currently 10:30 and it just did it to me again. Im ridiculously upset because i searched and searched before deciding on ordering this bed frame and it seems it could be great and looks really nice, but its absolutely useless junk that i wasted a bunch of money on if its missing one of the main pieces and I cant get ahold of the company to replace it.
If i do end up getting ahold of them and they fix it, i will update this review with that info. It is sturdy and looks beautiful
Missing parts
Edit they took care of the issue and sent me the missing foot board. Couldnt be happier with the bedframe now! I ordered this bed frame a few months ago and we decided to wait to set it up until we got a new mattress for it. Our new mattress came and I went to set this bed frame up and we are missing the whole foot board for it. I have a useless headboard and two side boards because we are missing one of the main pieces to assemble it. Now i have a partial bed frame sitting here exposed to getting damaged because I cant aseemble it. Ive called multiple times trying to reach the company but it keeps me on hold for a long time, with the most awful music playing continuously, and then disconnects after an automated message says were sorry but we are currently closed. Please call back between 66 or whatever. Im definitely calling between those times. Its currently 10:30 and it just did it to me again. Im ridiculously upset because i searched and searched before deciding on ordering this bed frame and it seems it could be great and looks really nice, but its absolutely useless junk that i wasted a bunch of money on if its missing one of the main pieces and I cant get ahold of the company to replace it. If i do end up getting ahold of them and they fix it, i will update this review with that info. It is sturdy and looks beautiful