Fantastic bed, easy to assemble, but subpar customer service
I was hesitant about buying this bed in a box but there were so many positive reviews I decided to chance it. The box is incredibly heavy.Im not sure how the delivery guy got it up to my second story apt alone. I could barely manage to slide the box into my apartment by myself. But once I got the box open, it was pretty easy to assemble.until I noticed that both the headboard and footboard were warped to the point that it was unusable.
I contacted customer support / nothing for days. Luckily has fantastic customer support and I just requested a return and ordered a new one. Returning the whole box proved a challenge since I had to repack everything and had to wait all day for UPS to come pick up the box.
The new bed arrived and everything was in great condition. I assembled the whole thing alone in about an hour and its very sturdy. All in all.you are taking a chance by ordering a bed that comes shipped in a box.there are going to be inevitable dings and flaws in some shipments because, well.its shipped in a box! But if youre willing to take that chance, the bed is great for the price.
Fantastic bed, easy to assemble, but subpar customer service
I was hesitant about buying this bed in a box but there were so many positive reviews I decided to chance it. The box is incredibly heavy.Im not sure how the delivery guy got it up to my second story apt alone. I could barely manage to slide the box into my apartment by myself. But once I got the box open, it was pretty easy to assemble.until I noticed that both the headboard and footboard were warped to the point that it was unusable. I contacted customer support / nothing for days. Luckily has fantastic customer support and I just requested a return and ordered a new one. Returning the whole box proved a challenge since I had to repack everything and had to wait all day for UPS to come pick up the box. The new bed arrived and everything was in great condition. I assembled the whole thing alone in about an hour and its very sturdy. All in all.you are taking a chance by ordering a bed that comes shipped in a box.there are going to be inevitable dings and flaws in some shipments because, well.its shipped in a box! But if youre willing to take that chance, the bed is great for the price.