Trampoline is good now that after five weeks we have all of our parts. First shipment arrived with boxes torn open and multiple large main pieces missing. It was 4pm on a Friday and stops answering the phone at 3 (2:50) on Fridays so had to wait till Monday to get a shipment of the missing parts. Second shipment arrives, box torn open, two pieces still missing. Third shipment arrives box torn open missing one of the two replacement parts. Company claims its not their fault its the shippers even though its happened with UPS and Fedex at this point. Fourth shipment arrives for our final outstanding missing part, its a part from the wrong trampoline this time and does not work. Call the company ten minutes before closing on Friday right after the wrong part arrived, no one picks up to answer. Finally, the fifth shipment goes out after calling first thing Monday and finally that Thursday after almost 5 weeks we have a full set to be able to put this together. Trampoline works great now that we have all the pieces. Customer service at was great when we were able to get ahold of them, but their shipping and packing methods need a lot of work.
Terrible packing and shipping.
Trampoline is good now that after five weeks we have all of our parts. First shipment arrived with boxes torn open and multiple large main pieces missing. It was 4pm on a Friday and stops answering the phone at 3 (2:50) on Fridays so had to wait till Monday to get a shipment of the missing parts. Second shipment arrives, box torn open, two pieces still missing. Third shipment arrives box torn open missing one of the two replacement parts. Company claims its not their fault its the shippers even though its happened with UPS and Fedex at this point. Fourth shipment arrives for our final outstanding missing part, its a part from the wrong trampoline this time and does not work. Call the company ten minutes before closing on Friday right after the wrong part arrived, no one picks up to answer. Finally, the fifth shipment goes out after calling first thing Monday and finally that Thursday after almost 5 weeks we have a full set to be able to put this together. Trampoline works great now that we have all the pieces. Customer service at was great when we were able to get ahold of them, but their shipping and packing methods need a lot of work.