I began looking for new living/family room furniture in August 2020. I spent a lot of time looking at sofas and accent chairs at Pottery Barn/CB2/Anthropologie/Article/etc. / they all had huge delays. Someone told me to look at on . After looking at several different accent chairs/sofas, I decided to take a chance by purchasing two of these cream chairs + another sofa and ottoman (you can see part of the sofa/ottoman in the third and fourth photo ps below / it is the Faraday sofa in Light Grey) because I needed something ASAP.
The chairs (and sofa) were purchased on 9/28/20 / and arrived in around a week. Delivery of the sofa was a bit of a mess / they just dumped it in the driveway blocking my car. The chairs were brought to my front porch. They were wrapped and packed securely in boxes. The only assembly required was attaching the four legs / which were located in a zippered compartment on the underside of the seat. The chairs had a couple smudges on them / I called and they offered to send new ones immediately. I didnt want to have to deal with having the old ones shipped back + have new ones delivered. agreed that I could first try to remove the marks, and if I wasnt successful, the chairs could be exchanged later. The marks/smudges came off easily by vacuuming + using a clean white towel.
First, if you are thinking about purchasing these chairs (or the sofa / or the Faraday sofa as I did), and if youve never had down or down wrapped cushions (like these are), they require different maintenance than high density foam cushions (fyi / never purchase a sofa/chair with foam cushions that arent high density or you will not be happy). Down settles, and needs to be fluffed + rotated in order for the cushions to wear well. This applies to high end sofa/accent chairs also / not just ones at a lower price point. I like down wrapped cushions because they (i) are not as high maintenance as full down cushions, and (ii) dont require months of breaking in (like high density foam typically does) before they are comfortable. I dont remember whether they made any noise (some reviews have noted this as an issue) when brand new, but if they did, it must have been negligible because no one in my family recalls that being an issue.
Please note: I do not do fluff/rotate cushions daily / however, I do try to do it every week (and sometimes rt before having visitors over). Both the seat and the back cushions can be flipped / which will help the cushions wear better. Also, one of my chairs receives a bit more use than the other one, so I have switched the cushions between the two chairs a couple times during the past 20 months. I think my cushions look pretty much the same as they did when new re: how the cushions fill out the covers. They do not look/feel saggy.
Second, I saw there are reviews from customers who have had issues with pills on the . I did not notice any pilling issues until AFTER I was looking through reviews and read about issues with pilling. I was actually looking through reviews that had photos because I was thinking about purchasing four of these chairs (in leather) for my wine room. After I read some negative reviews with photos showing pills on the , I inspected my two chairs / and thats when I first noticed a little pilling on the .
I decided to do some research on the issue of pills, and discovered that this is a COMMON complaint with upholstery s that use man/made fibers. There is a LONG discussion thread on Houzz in which many people have posted comments about having this SAME EXACT issue with their Pottery Barn sofas (other brands have issues also) / this particular thread was mostly about PB. There were many photos of sofas/chairs (only a few months old) that had HORRIBLE pilling (and saggy cushions). People were very upset / especially because of how much theyd spent (THOUSANDS of dollars more than the price for these chairs). While a few people on Houzz reported that PB did replace their sofa/chair, 90+ were told that this is normal wear (not a defect) / and told to use a shaver (sometimes they provided the shaver / not really much considering you can purchase the one PB recommends for around 10!) I did some research on other brands also / and all of the ones I looked at consider this regular wear and tear.
IMPORTANT / this kind of wear (pills) is NOT covered under any warranties (at least not a single one that I read). wear and tear like this / is considered normal. This also applies to extended warranties that are commonly offered to customers when purchasing sofas/love seats/accent chairs. The warranty will most likely cover defects / but pilling isnt a defect / its just normal wear and tear.
Personally, I would not expect a sofa/chair to start pilling after a few months (or even after 17/18 months when I saw that mine had some piling). The chaise lounge sofa and chair that I used in this room, before purchasing these two chairs + Faraday sofa and ottoman, did not have any pilling on the (average use over 5 years). Also, a sofa/chair and a half/ottoman that I previously used in this room for 12 years did not have any pilling / even after being used for two additional years away at college with my daughter (I have this furniture stored in my basement / and just checked it).
It appears that all retailers have language on their websites that pilling is a normal part of many upholstery s. They tell their customers that some of the shorter fibers are expected to work their way to the top of the weave/become loose (while still having some fibers still attached to the ) / and when that happens / friction will cause them to ball up + twist together with threads from clothes (thats why they will appear darker/lighter depending upon the color of the underlying upholstery ). This happens more with man/made fibers (like nylon/polyester/blends) because natural s (like linen or cotton) shed their fibers easily, which makes the pilling less. Also, you will see more pilling if a is made from multiple types of fibers when one fiber is weak and the other fiber is strong (for example, a poly/cotton blend ). The weaker one releases more fibers / and the stronger one holds the pill in place (vs. it just shedding off the furniture / like how a linen duvet can sometimes shed when new / and you find it under your bed).
My chairs are actually used / not just in the room to look nice. I do not have little kids, but I do have a daughter who has moved back home for a bit / and she is not careful about how she uses my furniture (and has used one of the chairs fairly often). Also, while I put a blanket/linen sheet down prior to allowing my little dogs on the sofa/chairs, there are times when one of daughters dogs (one has a yorkie, the other has a bulldog) has jumped up on one of the chairs when no one is looking. The only issue Ive noticed is that bulldog hair is wiry, and will actually becomes embedded into the , so in addition to vacuuming the cushions, Ive had to use a a strip of clear packing tape to remove his fur (I even had to use a tweezer to remove several pieces). This issue is not unique to bulldogs / or the particular used on this chair. I just had never experienced it before because my dogs have not been ones that shed wiry fur.
After seeing photos of the amount of piling that some people have experienced, I am very happy that I decided to purchase the Faraday sofa/ottoman! I wanted to purchase the Westridge sofa / but it was temporarily out of stock. I liked the shape/thickness of the arms better than the ones on the Faraday (although I dont think the Faraday arms look as thin IRL as in s photos). Ive had some health issues which have caused me to use my sofa A LOT more than someone typically would over the past 1 1/2 years. The Faraday sofa/ottoman have washable slipcovers (although theyve changed the description to provide that its not washable/ I assume because some customers did not wash their slipcovers correctly / and then wanted to replace them under the three year warranty). I think its a cotton denim material / super durable and zero piling. It it has the same down wrapped seat/back cushions as the Westridge chairs / and even with TONS of use / they look the same as when initially delivered. These cushions have been slept on many times by me/my sister/my daughter/my other daughter + her husband together one night (in the middle of renovating multiple rooms so two of my bedrooms are being used for storage), and its comfortable. Ive slept (napped) on one of the chairs (using the Faraday ottoman for my legs) / its comfortable also.
For the money, these chairs were a great buy. While not the same as a high end piece of furniture, they are comparable to PB/CB2/Anthropologie/etc. for quite a bit less money (plus wait time). If you want chairs/sofa that will be used a lot / I would not buy anything that has this type of blended unless you are okay with shaving your furniture! Supposedly, the pills should stop after several shaves based upon my research / hopefully, thats true for those people who have experienced a lot of pilling.
Hope the above is helpful!
Timeline of photos (Im editing this because the photos did not post in the correct order):
1. First day that chairs arrived = photo of just one chair with two pillows on it .
2. After owning furniture for about 2/3 months = photo of one chair with armoire on right side.
3. At six months = photo facing both chairs / has floral arrangement I made on table between chairs.
4. At 14 months = photo that shows both chairs + part of Faraday sofa / without wood coffee table.
5. At 18 months = photo that shows both chairs + part of Faraday sofa / with wood coffee table in photo.
6. Within the last month = Red floral arrangement on table + can only see arms of chairs (not a great photo / but there was a little bit of pilling on the arms).
7. Yesterday = up close photo of most used seat cushion / shows pills on cushion before I tried my new shaver I purchased from !
8. Yesterday = up close photo of most used seat cushion / taken right after using shaver for a few minutes with pills removed.
9. The shaver I used. The Conair Shaver appears to be the most recommended one (I think PB recommended it), and one by Gleener was recommended by a retailer (cant remember which one) / but after looking at options, I purchased this one because it (i) is operated by plugging it in vs. batteries/rechargeable batteries, and (ii) has a large lint collection bin. People complained about the Conairs bin being way to small (took longer to finish de/piling stuff + threads became lodged in blades). Also, people complained about how many batteries they went through with the battery operated Conair version. Conair also has a version with a rechargeable battery, but the battery drained fast. While it still could be used while recharging the batteries, I dont think the cord was as long as the Beautral cord, plus I think the the blade surface area is also larger on the Beautral vs. the Conair. I didnt really research the Gleener shaver because it didnt have near as many stars/reviews (as the battery operated version of the one I bought). Value for money.
Easy, high end looking, comfortable but not the MOST comfortable. What you would expect for a 700 couch! Probably needs to be broken in. Just gonna buy some comfy pillows and blankets But it works perfect in my small apartment Great!
First I want to say i bought this less then a week ago and its already almost 100 less then what I paid. refuses to give me the difference which Im really unhappy about as Im a loyal customer.
Besides that the sofa is big and deep and very comfortable. Was terrified of buying a sofa online but its a great purchase and no regrets. Good quality.
Besides the delivery people not completing the service for Delivery Unpack the couch is beautiful. Gives a modern feel. Originally ordered the 89in and it didnt fit in elevator however order the 76in and quickly realized it was a perfect fit. I have a 300sqft studio and the 76in fits perfect with a queen size bed. Im happy i chose this couch Love it.
This love seat is perfection. Easy to move, assemble, spot treat and scotch/guard. It is filled well. Sits well and looks great. It is a wonderful creamy color and goes very well with it surrounds. 12 out of 12 would recommend!! Save some money and buy this.
To be fair, I paid for the couch to be assembled upon delivery , which is worth it. Soft but firm seat and back, looks like an RH dupe, and I love it. Ive had it for about a month now, and its standing up to all my tests so far (flopping down on it, curling up on it without my legs hanging off the front of the seat, and no down feathers coming out of the or poking me). It was marked down, and I jumped at the opportunity to buy it (after saving it to my wish list for some time), and Its been a good purchase. Ill do an update at a later time if will allow me to do so. Expected.
Reviews
Review after 20 months of use
I began looking for new living/family room furniture in August 2020. I spent a lot of time looking at sofas and accent chairs at Pottery Barn/CB2/Anthropologie/Article/etc. / they all had huge delays. Someone told me to look at on . After looking at several different accent chairs/sofas, I decided to take a chance by purchasing two of these cream chairs + another sofa and ottoman (you can see part of the sofa/ottoman in the third and fourth photo ps below / it is the Faraday sofa in Light Grey) because I needed something ASAP. The chairs (and sofa) were purchased on 9/28/20 / and arrived in around a week. Delivery of the sofa was a bit of a mess / they just dumped it in the driveway blocking my car. The chairs were brought to my front porch. They were wrapped and packed securely in boxes. The only assembly required was attaching the four legs / which were located in a zippered compartment on the underside of the seat. The chairs had a couple smudges on them / I called and they offered to send new ones immediately. I didnt want to have to deal with having the old ones shipped back + have new ones delivered. agreed that I could first try to remove the marks, and if I wasnt successful, the chairs could be exchanged later. The marks/smudges came off easily by vacuuming + using a clean white towel. First, if you are thinking about purchasing these chairs (or the sofa / or the Faraday sofa as I did), and if youve never had down or down wrapped cushions (like these are), they require different maintenance than high density foam cushions (fyi / never purchase a sofa/chair with foam cushions that arent high density or you will not be happy). Down settles, and needs to be fluffed + rotated in order for the cushions to wear well. This applies to high end sofa/accent chairs also / not just ones at a lower price point. I like down wrapped cushions because they (i) are not as high maintenance as full down cushions, and (ii) dont require months of breaking in (like high density foam typically does) before they are comfortable. I dont remember whether they made any noise (some reviews have noted this as an issue) when brand new, but if they did, it must have been negligible because no one in my family recalls that being an issue. Please note: I do not do fluff/rotate cushions daily / however, I do try to do it every week (and sometimes rt before having visitors over). Both the seat and the back cushions can be flipped / which will help the cushions wear better. Also, one of my chairs receives a bit more use than the other one, so I have switched the cushions between the two chairs a couple times during the past 20 months. I think my cushions look pretty much the same as they did when new re: how the cushions fill out the covers. They do not look/feel saggy. Second, I saw there are reviews from customers who have had issues with pills on the . I did not notice any pilling issues until AFTER I was looking through reviews and read about issues with pilling. I was actually looking through reviews that had photos because I was thinking about purchasing four of these chairs (in leather) for my wine room. After I read some negative reviews with photos showing pills on the , I inspected my two chairs / and thats when I first noticed a little pilling on the . I decided to do some research on the issue of pills, and discovered that this is a COMMON complaint with upholstery s that use man/made fibers. There is a LONG discussion thread on Houzz in which many people have posted comments about having this SAME EXACT issue with their Pottery Barn sofas (other brands have issues also) / this particular thread was mostly about PB. There were many photos of sofas/chairs (only a few months old) that had HORRIBLE pilling (and saggy cushions). People were very upset / especially because of how much theyd spent (THOUSANDS of dollars more than the price for these chairs). While a few people on Houzz reported that PB did replace their sofa/chair, 90+ were told that this is normal wear (not a defect) / and told to use a shaver (sometimes they provided the shaver / not really much considering you can purchase the one PB recommends for around 10!) I did some research on other brands also / and all of the ones I looked at consider this regular wear and tear. IMPORTANT / this kind of wear (pills) is NOT covered under any warranties (at least not a single one that I read). wear and tear like this / is considered normal. This also applies to extended warranties that are commonly offered to customers when purchasing sofas/love seats/accent chairs. The warranty will most likely cover defects / but pilling isnt a defect / its just normal wear and tear. Personally, I would not expect a sofa/chair to start pilling after a few months (or even after 17/18 months when I saw that mine had some piling). The chaise lounge sofa and chair that I used in this room, before purchasing these two chairs + Faraday sofa and ottoman, did not have any pilling on the (average use over 5 years). Also, a sofa/chair and a half/ottoman that I previously used in this room for 12 years did not have any pilling / even after being used for two additional years away at college with my daughter (I have this furniture stored in my basement / and just checked it). It appears that all retailers have language on their websites that pilling is a normal part of many upholstery s. They tell their customers that some of the shorter fibers are expected to work their way to the top of the weave/become loose (while still having some fibers still attached to the ) / and when that happens / friction will cause them to ball up + twist together with threads from clothes (thats why they will appear darker/lighter depending upon the color of the underlying upholstery ). This happens more with man/made fibers (like nylon/polyester/blends) because natural s (like linen or cotton) shed their fibers easily, which makes the pilling less. Also, you will see more pilling if a is made from multiple types of fibers when one fiber is weak and the other fiber is strong (for example, a poly/cotton blend ). The weaker one releases more fibers / and the stronger one holds the pill in place (vs. it just shedding off the furniture / like how a linen duvet can sometimes shed when new / and you find it under your bed). My chairs are actually used / not just in the room to look nice. I do not have little kids, but I do have a daughter who has moved back home for a bit / and she is not careful about how she uses my furniture (and has used one of the chairs fairly often). Also, while I put a blanket/linen sheet down prior to allowing my little dogs on the sofa/chairs, there are times when one of daughters dogs (one has a yorkie, the other has a bulldog) has jumped up on one of the chairs when no one is looking. The only issue Ive noticed is that bulldog hair is wiry, and will actually becomes embedded into the , so in addition to vacuuming the cushions, Ive had to use a a strip of clear packing tape to remove his fur (I even had to use a tweezer to remove several pieces). This issue is not unique to bulldogs / or the particular used on this chair. I just had never experienced it before because my dogs have not been ones that shed wiry fur. After seeing photos of the amount of piling that some people have experienced, I am very happy that I decided to purchase the Faraday sofa/ottoman! I wanted to purchase the Westridge sofa / but it was temporarily out of stock. I liked the shape/thickness of the arms better than the ones on the Faraday (although I dont think the Faraday arms look as thin IRL as in s photos). Ive had some health issues which have caused me to use my sofa A LOT more than someone typically would over the past 1 1/2 years. The Faraday sofa/ottoman have washable slipcovers (although theyve changed the description to provide that its not washable/ I assume because some customers did not wash their slipcovers correctly / and then wanted to replace them under the three year warranty). I think its a cotton denim material / super durable and zero piling. It it has the same down wrapped seat/back cushions as the Westridge chairs / and even with TONS of use / they look the same as when initially delivered. These cushions have been slept on many times by me/my sister/my daughter/my other daughter + her husband together one night (in the middle of renovating multiple rooms so two of my bedrooms are being used for storage), and its comfortable. Ive slept (napped) on one of the chairs (using the Faraday ottoman for my legs) / its comfortable also. For the money, these chairs were a great buy. While not the same as a high end piece of furniture, they are comparable to PB/CB2/Anthropologie/etc. for quite a bit less money (plus wait time). If you want chairs/sofa that will be used a lot / I would not buy anything that has this type of blended unless you are okay with shaving your furniture! Supposedly, the pills should stop after several shaves based upon my research / hopefully, thats true for those people who have experienced a lot of pilling. Hope the above is helpful! Timeline of photos (Im editing this because the photos did not post in the correct order): 1. First day that chairs arrived = photo of just one chair with two pillows on it . 2. After owning furniture for about 2/3 months = photo of one chair with armoire on right side. 3. At six months = photo facing both chairs / has floral arrangement I made on table between chairs. 4. At 14 months = photo that shows both chairs + part of Faraday sofa / without wood coffee table. 5. At 18 months = photo that shows both chairs + part of Faraday sofa / with wood coffee table in photo. 6. Within the last month = Red floral arrangement on table + can only see arms of chairs (not a great photo / but there was a little bit of pilling on the arms). 7. Yesterday = up close photo of most used seat cushion / shows pills on cushion before I tried my new shaver I purchased from ! 8. Yesterday = up close photo of most used seat cushion / taken right after using shaver for a few minutes with pills removed. 9. The shaver I used. The Conair Shaver appears to be the most recommended one (I think PB recommended it), and one by Gleener was recommended by a retailer (cant remember which one) / but after looking at options, I purchased this one because it (i) is operated by plugging it in vs. batteries/rechargeable batteries, and (ii) has a large lint collection bin. People complained about the Conairs bin being way to small (took longer to finish de/piling stuff + threads became lodged in blades). Also, people complained about how many batteries they went through with the battery operated Conair version. Conair also has a version with a rechargeable battery, but the battery drained fast. While it still could be used while recharging the batteries, I dont think the cord was as long as the Beautral cord, plus I think the the blade surface area is also larger on the Beautral vs. the Conair. I didnt really research the Gleener shaver because it didnt have near as many stars/reviews (as the battery operated version of the one I bought). Value for money.
I love it
Easy, high end looking, comfortable but not the MOST comfortable. What you would expect for a 700 couch! Probably needs to be broken in. Just gonna buy some comfy pillows and blankets But it works perfect in my small apartment Great!
Great Sofa
First I want to say i bought this less then a week ago and its already almost 100 less then what I paid. refuses to give me the difference which Im really unhappy about as Im a loyal customer. Besides that the sofa is big and deep and very comfortable. Was terrified of buying a sofa online but its a great purchase and no regrets. Good quality.
Beautiful couch!
Beautiful couch! Extremely pleased with this purchase. Love the color and the couch is very comfortable as well. works great.
Best purchase Ive ever made
I sit on this couch everyday and it has been the most comfortable beautiful couch ever. Couldnt be happier My daughter love it!!!
Great Couch
Besides the delivery people not completing the service for Delivery Unpack the couch is beautiful. Gives a modern feel. Originally ordered the 89in and it didnt fit in elevator however order the 76in and quickly realized it was a perfect fit. I have a 300sqft studio and the 76in fits perfect with a queen size bed. Im happy i chose this couch Love it.
12 out of 10 would recommend!!
This love seat is perfection. Easy to move, assemble, spot treat and scotch/guard. It is filled well. Sits well and looks great. It is a wonderful creamy color and goes very well with it surrounds. 12 out of 12 would recommend!! Save some money and buy this.
Good/looking, well/built, affordable loveseat
To be fair, I paid for the couch to be assembled upon delivery , which is worth it. Soft but firm seat and back, looks like an RH dupe, and I love it. Ive had it for about a month now, and its standing up to all my tests so far (flopping down on it, curling up on it without my legs hanging off the front of the seat, and no down feathers coming out of the or poking me). It was marked down, and I jumped at the opportunity to buy it (after saving it to my wish list for some time), and Its been a good purchase. Ill do an update at a later time if will allow me to do so. Expected.
Comfortable and roomy chair.
Chair is comfortable and the leather appearance improves with use. Nice chair overall and popular with guests. Good deal and was easy to put together.
Love this sofa!
It is large, deep and comfortable. It was east to assemble. Just put on the legs. No problem. I love it space saver I am back to buy another one.
Add a review