I really do love this table. It fits
on a small wall, exactly as I hoped it would. It doesnt stick out from the wall so far that it gets in the way. I did have to contact customer service because I was sent two left sides for the drawer. They responded much quicker than I anticipated and I had new drawer piece with a couple of days. I would definitely purchase again and I have already recommended to other family members interested in an entry way table.
Its a great piece a furniture to add to your living room, entry way, or any place that needs something an accent piece. The assembly was a little tough as the pictures are not the best to follow. However, once put together its sturdy and looks great!
It is a beautiful piece of furniture, but during the assembly multiple camlocks broke. And honestly that is my only complaint. We had to look for replacements to finish putting it together. Super disappointed. The rest of the table was good quality.
This is a story with a good ending.
We purchased this console table for an accent wall and it turned out to be a great and lovely addition to our remodeled apartment. We read some of the reviews which mentioned assembly challenges. I found the assembly instructions clear and easy to follow.
My only issue was with the shelf side panel bolts and lock nuts. I ran into a few sets that were not threaded well (not cross threaded) on both sides of the lock nut. I should have checked that all eight sets threaded completely through.
When tightening one side of the bottom shelf, the bolt and lock nut felt tight, but was not completely seated. I then tightened a bit more which resulted in the lock nut rotating, in turn splitting the bottom support bar. It turned out three more sets of bolts would not completely thread with the lock nuts.
I contacted and spoke with their awesome Illinois customer service team as mentioned in the assembly instructions and they could not have been more gracious and supportive. I explained my issue with the bolts not completely treading through the lock nuts and the split support bar.
The customer service team confirmed my product color and within a day shipped out my parts via 3/day mail. They sent me a very supportive email with the shipping information and tracking number.
The parts arrived with eight pairs of bolts and lock nuts already threaded. The nuts/bolts and replacement support bar were very well packaged and the console table is now well constructed and a great fit for our home.
In their email to me, Concept stated 100 Customer Satisfaction is our main goal. I was very impressed with their customer service and support. And would completely agree that they have met their goal. Its reassuring to experience this again.
Bluish/teal color was slightly duller when i received it. not a deal breaker just something to note. Took maybe a half hour to put together max. Its pretty sturdy for what i paid for it. My cats can play fight on top of it and it only wiggles a little (peaches is a bit fat).
Only real complaint is that the drawer would have a slight chemical smell every time i opened it for a couple months. i would recommend either leaving the drawer out for a few days or to put an odor absorber in the drawer if scents bother you.
Ive had this for over 2 years now and its still mostly perfect. Just a couple tiny dings along one edge from when we moved.
Reviews
Great customer service
I really do love this table. It fits on a small wall, exactly as I hoped it would. It doesnt stick out from the wall so far that it gets in the way. I did have to contact customer service because I was sent two left sides for the drawer. They responded much quicker than I anticipated and I had new drawer piece with a couple of days. I would definitely purchase again and I have already recommended to other family members interested in an entry way table.
Beautiful piece
Beautiful piece, assembly was hard but the finished look is beautiful
Love this piece
Its a great piece a furniture to add to your living room, entry way, or any place that needs something an accent piece. The assembly was a little tough as the pictures are not the best to follow. However, once put together its sturdy and looks great!
Assembly was problematic
It is a beautiful piece of furniture, but during the assembly multiple camlocks broke. And honestly that is my only complaint. We had to look for replacements to finish putting it together. Super disappointed. The rest of the table was good quality.
Superior Customer Service After the Sale
This is a story with a good ending. We purchased this console table for an accent wall and it turned out to be a great and lovely addition to our remodeled apartment. We read some of the reviews which mentioned assembly challenges. I found the assembly instructions clear and easy to follow. My only issue was with the shelf side panel bolts and lock nuts. I ran into a few sets that were not threaded well (not cross threaded) on both sides of the lock nut. I should have checked that all eight sets threaded completely through. When tightening one side of the bottom shelf, the bolt and lock nut felt tight, but was not completely seated. I then tightened a bit more which resulted in the lock nut rotating, in turn splitting the bottom support bar. It turned out three more sets of bolts would not completely thread with the lock nuts. I contacted and spoke with their awesome Illinois customer service team as mentioned in the assembly instructions and they could not have been more gracious and supportive. I explained my issue with the bolts not completely treading through the lock nuts and the split support bar. The customer service team confirmed my product color and within a day shipped out my parts via 3/day mail. They sent me a very supportive email with the shipping information and tracking number. The parts arrived with eight pairs of bolts and lock nuts already threaded. The nuts/bolts and replacement support bar were very well packaged and the console table is now well constructed and a great fit for our home. In their email to me, Concept stated 100 Customer Satisfaction is our main goal. I was very impressed with their customer service and support. And would completely agree that they have met their goal. Its reassuring to experience this again.
Just what I needed
Perfect ,pretty,sturdy fits the spot . This piece is just perfect.
looks good does what we needed it to do
easy to assemblekind of disappointed in the quality of materials. I give it four stars.
Recommend product
Good quality, nice packaging, easy to assemble. I would like to buy more!
Cheaply made
Scratched surfaces and drilled holes in the wrong location. It still works but looks cheap.
Good Budget option, would buy again.
Bluish/teal color was slightly duller when i received it. not a deal breaker just something to note. Took maybe a half hour to put together max. Its pretty sturdy for what i paid for it. My cats can play fight on top of it and it only wiggles a little (peaches is a bit fat). Only real complaint is that the drawer would have a slight chemical smell every time i opened it for a couple months. i would recommend either leaving the drawer out for a few days or to put an odor absorber in the drawer if scents bother you. Ive had this for over 2 years now and its still mostly perfect. Just a couple tiny dings along one edge from when we moved.
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